Dynamic and organized professional with proven customer relations skills honed at Happy Pooch Styling & Spa. Expert in appointment scheduling and front desk operations, enhancing efficiency and client satisfaction. Adept at multitasking and maintaining a clean environment, ensuring exceptional service and positive experiences for both pets and their owners.
Overview
4
4
years of professional experience
Work History
Receptionist/Front End
Happy Pooch Styling & Spa
12.2021 - Current
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Answered central telephone system and directed calls accordingly.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Dishwasher
Newsroom Pub
07.2023 - 10.2023
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
Team Member
Edaleen Dairy
08.2022 - 08.2023
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.
Maintained productive, efficient approach to all tasks.
Operated register to process payments and collect cash payment for order totals.
Assisted with inventory counts and stocking of merchandise.
Trained new team members by relaying information on company procedures and safety requirements.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Dog Bather
Happy Pooch Styling & Spa
03.2021 - 12.2021
Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Successfully calmed anxious pets during the bathing process using proven soothing techniques.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.
Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.
Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
Observed animal behavior during bathing sessions, reporting any concerns or issues to management promptly.