Summary
Overview
Work History
Education
Skills
Timeline
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Madelyn Brink

Lynden,WA

Summary

Dynamic and organized professional with proven customer relations skills honed at Happy Pooch Styling & Spa. Expert in appointment scheduling and front desk operations, enhancing efficiency and client satisfaction. Adept at multitasking and maintaining a clean environment, ensuring exceptional service and positive experiences for both pets and their owners.

Overview

4
4
years of professional experience

Work History

Receptionist/Front End

Happy Pooch Styling & Spa
12.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Dishwasher

Newsroom Pub
07.2023 - 10.2023
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.

Team Member

Edaleen Dairy
08.2022 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.

Dog Bather

Happy Pooch Styling & Spa
03.2021 - 12.2021
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Successfully calmed anxious pets during the bathing process using proven soothing techniques.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
  • Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
  • Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.
  • Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.
  • Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
  • Observed animal behavior during bathing sessions, reporting any concerns or issues to management promptly.

Education

High School Diploma -

Homeschool
Lynden, WA
08.2023

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Front desk operations
  • Multitasking and prioritization

Timeline

Dishwasher

Newsroom Pub
07.2023 - 10.2023

Team Member

Edaleen Dairy
08.2022 - 08.2023

Receptionist/Front End

Happy Pooch Styling & Spa
12.2021 - Current

Dog Bather

Happy Pooch Styling & Spa
03.2021 - 12.2021

High School Diploma -

Homeschool