Madelyn Brumbaugh
Port Wentworth,GA
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and providing quality customer service.
Overview
5
5
years of professional experience
Work History
Practice Manager
Hilton Head Veterinary Clinic
2021.02 - Current
- Answer inbound calls, chats, and emails to facilitate customer service
- Directed, supervised, and evaluated medical and clerical personnel
- Interviewed, hired, and trained new staff
- Developed training plans based on role.
- Assist with development of regulatory compliance systems, such as controlled substance logging and entering into SC monitoring program.
- Approved invoices through Accounts Payable platform.
- Interpret profit and loss statements monthly to recognize trends and adjust accordingly.
- Report to direct supervisor weekly on clinic performance.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Veterinary Assistant
Hilton Head Veterinary Clinic
2019.05 - 2021.02
- ssisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Educated clients on preventatives and vaccine schedules.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Education
High School Diploma -
Wardlaw Academy
Johnston, SC01.2015
Skills
- Practice Management
- Customer service
- Communication skills
- Front Desk
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Practice Manager
Hilton Head Veterinary Clinic
2021.02 - Current
Veterinary Assistant
Hilton Head Veterinary Clinic
2019.05 - 2021.02
High School Diploma -
Wardlaw Academy
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