Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Madelyn Burg

Front Desk Associate
Saint Cloud,WI

Summary

Dynamic hospitality professional with extensive experience at The Osthoff Resort, excelling in customer service and guest relations. Proven ability to enhance guest satisfaction through effective problem-solving and personalized service. Skilled in front office management and cash handling, fostering a welcoming environment that promotes positive experiences for all visitors.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Osthoff Resort
Elkhart Lake, WI
01.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.

Kids Club Associate

Osthoff Resort
Elkhart Lake, Wisconsin
05.2025 - 09.2025
  • Paged or called parents to assist with discipline issues and personal needs.
  • Inquired about each checked-in child to learn best possible care and safety precautions.
  • Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
  • Involved children constructively in play activities to assist emotional, physical and intellectual development.

Spa Concierge

Aspira Spa
Elkhart Lake, Wisconsin
06.2021 - 01.2022
  • Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
  • Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
  • Boosted customer satisfaction by providing personalized recommendations for spa treatments and products.
  • Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels, and refilling spa water.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Provided all guests with tour of spa, swimming pool and fitness center to explain benefits of services and membership privileges

Education

High School Diploma -

New Holstein School District
New Holstein, United States
05.2001 -

Skills

Customer service

Guest relations

Front office management

Cash handling

Telephone etiquette

Office organization

Listening skills

Oral and writing communication

Hospitality services

Problem-solving skills

Data entry

Accomplishments

  • Documented and resolved issues which led to positive results.
  • Achieved a safe, clean work environment through effectively helping with tidiness.

Interests

  • Baking
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Strategy Games
  • Video Gaming
  • Music
  • Camping
  • Astrology
  • Gardening
  • Swimming
  • Kayaking
  • Drawing and Painting
  • Acting and Theater

Timeline

Kids Club Associate

Osthoff Resort
05.2025 - 09.2025

Front Desk Receptionist

Osthoff Resort
01.2023 - Current

Spa Concierge

Aspira Spa
06.2021 - 01.2022

High School Diploma -

New Holstein School District
05.2001 -

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Madelyn BurgFront Desk Associate
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