Madelyn Burk
Cleveland,OH
Summary
Proven leader with a track record of enhancing customer satisfaction at Hot Dog Diner & Burger Co. through effective team collaboration and leadership development. Skilled in analytical problem-solving and quality assurance, I excel in prioritizing responsibilities to achieve operational excellence. Demonstrated ability to mentor teams for peak performance, ensuring compliance with industry standards.
Overview
4
4
years of professional experience
Work History
Manager
Hot Dog Diner & Burger Co.
Parma, Ohio
08.2021 - Current
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Established processes to ensure efficient workflow throughout the organization.
Crew Member
McDonald's
Parma, Ohio
12.2020 - 05.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Organized and restocked supplies to support operations and team productivity.
- Upheld high standards of productivity and quality in operations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Stocked shelves and cases with new or transferred items.
- Prepared quality products while maintaining portion control and presentation within service goal times.
Education
High School Diploma -
Normandy High School
Cleveland, OH05-2022
Associate of Arts - Liberal Arts
Cuyahoga Community College
Cleveland, OHSkills
- Customer service
- Leadership Development
- Commitment to Excellence
- Effective Team Collaboration
- Skilled in Prioritizing Responsibilities
- Analytical Problem-Solving
- Quality Assurance
- Content Marketing
- Cross-Functional Team Leadership
Affiliations
- I love to draw and be creative with different platforms of art.
- I like bike riding and swimming.
- I like to hang with friends and go to different places.
Accomplishments
- I have won awards for artwork in both high school and college.
- I have a certificate for auto collision from my high school vocation.
References
References available upon request.
Timeline
Manager
Hot Dog Diner & Burger Co.
08.2021 - Current
Crew Member
McDonald's
12.2020 - 05.2021
High School Diploma -
Normandy High School
Associate of Arts - Liberal Arts
Cuyahoga Community College
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