Madelyn Campbell
Sullivan,MO
Summary
Customer service professional with extensive experience in safety-focused, high pressure environments. Known for calm communication, professionalism under stress, and attention to procedural detail. Seeking a Flight Attendant role where teamwork, safety, and reliable passenger care are essential.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Catastrophe Claims Assistant
Shelter Insurance
Columbia, MO
04.2025 - Current
- Communicate with policyholders affected by major weather events, providing clear guidance during high-stress and emotional situations
- Process and issue claim payments accurately while following strict company procedures
- Coordinate with internal teams to ensure timely and correct claim resolution
- Maintain professionalism, empathy, and confidentiality when handling sensitive information
Administrative Assistant
Simmons, Henderson, & Associates
Columbia, MO
04.2024 - 04.2025
- Served as first point of contact for clients in person and by phone
- Assisted clients during emotionally sensitive situations related to estate planning and loss
- Managed attorney calendars, scheduling, and daily workflow coordination
- Organized legal files and documentation with accuracy and discretion
- Communicated clearly with attorneys, clients and staff in a fast-paced professional environment
Senior Zipline Guide (Seasonal)
Caveman Zipline
Sullivan, MO
03.2021 - 08.2024
- Employed full time during peak summer seasons from 2021-2023 and part-time on weekends during 2024 season
- Acted as lead presence on the course, supporting newer guides and helping oversee safe guest flow
- Secured guests into harnesses and equipment, completing safety checks before each ride
- Maintained calm, confident communication with guests who were nervous or fearful
- Took on senior guide responsibilities including course set up and inspection to ensure zipline course was operational before opening
Education
Sullivan High School
Sullivan, MOSkills
- Customer Service & Passenger Care
- Safety Awareness & Procedural Compliance
- Clear Verbal Communication
- Conflict De-escalation
- Emotional Intelligence
- Working Effectively Under Pressure
- Team Collaboration
Certification
- ANSI/ACCT Certified Challenge Course Guide
Timeline
Catastrophe Claims Assistant
Shelter Insurance
04.2025 - Current
Administrative Assistant
Simmons, Henderson, & Associates
04.2024 - 04.2025
Senior Zipline Guide (Seasonal)
Caveman Zipline
03.2021 - 08.2024
Sullivan High School