Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madelyn Campbell

Sullivan,MO

Summary

Customer service professional with extensive experience in safety-focused, high pressure environments. Known for calm communication, professionalism under stress, and attention to procedural detail. Seeking a Flight Attendant role where teamwork, safety, and reliable passenger care are essential.

Overview

5
5
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification

Work History

Catastrophe Claims Assistant

Shelter Insurance
Columbia, MO
04.2025 - Current
  • Communicate with policyholders affected by major weather events, providing clear guidance during high-stress and emotional situations
  • Process and issue claim payments accurately while following strict company procedures
  • Coordinate with internal teams to ensure timely and correct claim resolution
  • Maintain professionalism, empathy, and confidentiality when handling sensitive information

Administrative Assistant

Simmons, Henderson, & Associates
Columbia, MO
04.2024 - 04.2025
  • Served as first point of contact for clients in person and by phone
  • Assisted clients during emotionally sensitive situations related to estate planning and loss
  • Managed attorney calendars, scheduling, and daily workflow coordination
  • Organized legal files and documentation with accuracy and discretion
  • Communicated clearly with attorneys, clients and staff in a fast-paced professional environment

Senior Zipline Guide (Seasonal)

Caveman Zipline
Sullivan, MO
03.2021 - 08.2024
  • Employed full time during peak summer seasons from 2021-2023 and part-time on weekends during 2024 season
  • Acted as lead presence on the course, supporting newer guides and helping oversee safe guest flow
  • Secured guests into harnesses and equipment, completing safety checks before each ride
  • Maintained calm, confident communication with guests who were nervous or fearful
  • Took on senior guide responsibilities including course set up and inspection to ensure zipline course was operational before opening

Education

Sullivan High School
Sullivan, MO

Skills

  • Customer Service & Passenger Care
  • Safety Awareness & Procedural Compliance
  • Clear Verbal Communication
  • Conflict De-escalation
  • Emotional Intelligence
  • Working Effectively Under Pressure
  • Team Collaboration

Certification

  • ANSI/ACCT Certified Challenge Course Guide

Timeline

Catastrophe Claims Assistant

Shelter Insurance
04.2025 - Current

Administrative Assistant

Simmons, Henderson, & Associates
04.2024 - 04.2025

Senior Zipline Guide (Seasonal)

Caveman Zipline
03.2021 - 08.2024

Sullivan High School
Madelyn Campbell