Summary
Overview
Work History
Education
Skills
Timeline
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MADELYN CLARK

Hermitage,TN

Summary

Organized, driven, and dependable candidate successful at managing multiple priorities with a positive and upbeat attitude. Willing to take on added responsibilities to assist in meeting team goals.

Overview

4
4
years of professional experience

Work History

Seasonal Event Assistant

Varsity Spirit
10.2022 - 01.2023
  • Implemented event protocols to maintain safety and security of all attendees.
  • Directed and supervised event staff volunteers to maintain seamless event operations.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Assisted in coordinating my travel requirements for all events- Flights, rental cars, Ubers.

Administrative Assistant & Class Instructor

Boost Gymnastics
05.2022 - 10.2022
  • Assisted with logging tuition, private lesson, and registration fees.
  • Coached offsite and on-site classes and private lessons.
  • Maintained safety and security of all youth under care.
  • Ensured class rotation sheets were completed for all recreational coaches before classes daily.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Member Experience Lead

Tend
04.2021 - 05.2022
  • Provided support to members via phone and email by assisting in booking visits, answering billing/insurance questions, and relaying messages between clinical team and members.
  • Led team of 11 people in Member Experience Department.
  • Booked $100,000+ in appointments within 4 months proactively calling members who had pending treatment that was previously recommended by their dentist.
  • Trained in de-escalating members over the phone and assisting in reaching out to members who have open escalations and require hands-on care.
  • Managed responding to members who message and/or leave reviews on Yelp, Podium, or Facebook
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Interviewed employees and implemented mentoring programs to promote positive feedback and engagement.

Sales Associate

Victoria’s Secret
10.2020 - 04.2021
  • Assisted customers in determining buying preferences and purchasing items.
  • Applied security and loss prevention training toward recognizing risks and helping to alleviate store theft.
  • Replenished stock, organized displays throughout the store, and assisted in seasonal sales floor redesigns.

Registrar

Cliff Hagan Boys & Girls Club
07.2019 - 09.2020
  • Performed general clerical tasks, directed inbound telephone calls, mail, and faxes, and acted as the first point of contact when greeting customers.
  • Managed documentation of Human Resources processes by completing forms, filing reports and logging records.

Education

Fashion Marketing

Academy of Art University

Merchandising

Western Kentucky University – Fashion, Some College

Diploma -

Apollo High School
2017

Skills

  • Excellent communication and organizational skills
  • Adaptable and Upbeat
  • Medical Interpretation
  • Accuracy and Efficiency
  • Collaborative Environments
  • Trained in Salesforce
  • Calm and Professional Under Pressure

Timeline

Seasonal Event Assistant

Varsity Spirit
10.2022 - 01.2023

Administrative Assistant & Class Instructor

Boost Gymnastics
05.2022 - 10.2022

Member Experience Lead

Tend
04.2021 - 05.2022

Sales Associate

Victoria’s Secret
10.2020 - 04.2021

Registrar

Cliff Hagan Boys & Girls Club
07.2019 - 09.2020

Fashion Marketing

Academy of Art University

Merchandising

Western Kentucky University – Fashion, Some College

Diploma -

Apollo High School

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MADELYN CLARK