Summary
Overview
Work History
Education
Skills
References
Timeline
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Madelyn Dahlhofer

Mentor,OH

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

1
1
year of professional experience

Work History

Hostess/Front of House Employee

Panini's Bar & Grill
08.2023 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Education

College Prep

Mentor High School
Mentor, OH

Skills

  • Server Support
  • Telephone reception
  • Customer Service
  • Reservations Management
  • Team Collaboration
  • Guest Engagement
  • Table Bussing
  • Professional Appearance
  • Detail Oriented
  • Safe Food Handling
  • Food Running
  • Dining room management

References

upon request

Timeline

Hostess/Front of House Employee

Panini's Bar & Grill
08.2023 - Current

College Prep

Mentor High School

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Madelyn Dahlhofer