Madelyn Dwyer
Syracuse,NY
Summary
Reliable experience within the customer service & sales fields; providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Personal Organizer
Form & Flow
09.2022 - Current
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided emotional support and companionship to clients.
- Maintained entire family's schedule and organized events.
- Developed and implemented individual care plans tailored to needs of each client.
- Helped clients to maintain independence and quality of life.
Licensed Real Estate Agent
RealtyUSA
01.2013 - 05.2017
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Compared recently sold area properties to determine competitive market prices.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Patient Access Representative
Planned Parenthood
02.2010 - 07.2012
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Educated patients on importance of preventive health care and insurance coverage.
- Verified patient insurance eligibility and entered patient information into system.
Customer Service Representative
Drivers Village
09.2008 - 06.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Criminology
Le Moyne College
Syracuse, NY06.2012
Skills
- Building Client Relationships
- Sales Pitching
- Client Needs Assessment
- Product Presentation
- Effective Customer Communication
- Cold Calling
- Client Correspondence
- Organizational Systems
- Client Rapport-Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"There is nothing we have that we take with us when we go"
Manchester Orchestra
Timeline
Personal Organizer
Form & Flow
09.2022 - Current
Licensed Real Estate Agent
RealtyUSA
01.2013 - 05.2017
Patient Access Representative
Planned Parenthood
02.2010 - 07.2012
Customer Service Representative
Drivers Village
09.2008 - 06.2012
Bachelor of Science - Criminology
Le Moyne College
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