Madelyn Escalante
San Marcos
Summary
Certified Clinical Medical Assistant with clinical training in patient care, medical procedures and EHR systems. Proficient focus on guest satisfaction, collaborative communication, and proactive approach to adapt to changing priorities. Strongly committed to providing meaningful contributions and empathetic care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MA Externship
CommuniCare Health Centers
07.2025 - 08.2025
- Supported staff members in their daily tasks.
- Gained valuable hands-on experience working within a clinical setting, applying learned concepts directly into relevant work situations.
Culinary Ambassador
TouchPoint Support Services
06.2023 - 07.2025
- Delivered 100+ patient meals daily while accommodating dietary allergies and restrictions.
- Recognized for resolving patient dining concerns and complaints quickly, leading to improved patient satisfaction.
- Collaborated with care teams and communicated directly with patients and families.
- Ensured compliance with Joint Commission and CMS standards regarding infection control, patient confidentiality, and hospital sanitation.
Brand Ambassador/Sales Associate
Forever 21
07.2022 - 05.2023
- Provided customer service by sharing brand knowledge and offering personalized shopping guidance on the floor and within fitting rooms.
- Supported merchandising by processing inventory stock and maintaining visual displays.
Box Office/Redemption
EVO Entertainment
11.2021 - 07.2022
- Operated box office sales, processed cash transactions, and provided guest support.
- Answered and assisted customers with any questions, concerns or complaints over the telephone.
- Supervised prize redemption counter and inventory.
- Cross-trained in multiple roles including Shift Lead.
Carhop
Sonic Drive-In
09.2020 - 03.2021
- Greeted customers, took food orders and ensured accuracy before serving.
- Demonstrated thorough knowledge of operating cash drawer/changer and POS system.
- Maintained effective sanitization standards.
- Monitored and replenished stock to assure essential supply levels.
Education
Vocational Certificate - Medical Assisting
Austin Medical Assistant School
08-2025
High school diploma -
Lehman High School
05.2021
Skills
- Patient service
- Multitasking and organization
- Team collaboration
- Adaptability
- Problem resolution
- Compassionate professionalism
Professional Skills:
Clinical Skills:
- Medical terminology
- Patient-focused care
- HIPAA compliance
- Appointment scheduling
- Clinical documentation
- Inventory supply management
- Sterilization techniques
Certification
- Certified Clinical Medical Assistant (CCMA) - NHA [Valid: Sep 2025 - Sep 2027]
- CPR/BLS - American Heart Association [Valid: June 2025 - June 2027]
Timeline
MA Externship
CommuniCare Health Centers
07.2025 - 08.2025
Culinary Ambassador
TouchPoint Support Services
06.2023 - 07.2025
Brand Ambassador/Sales Associate
Forever 21
07.2022 - 05.2023
Box Office/Redemption
EVO Entertainment
11.2021 - 07.2022
Carhop
Sonic Drive-In
09.2020 - 03.2021
Vocational Certificate - Medical Assisting
Austin Medical Assistant School
High school diploma -
Lehman High School
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