Summary
Overview
Work History
Education
Timeline
Generic

Madelyn Ezell

Soso,MS

Summary

I am a dedicated, organized and efficient individual. I have good interpersonal skills, am an excellent team worker and am keen and inclined to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.

Overview

8
8
years of professional experience

Work History

Patient Specialist

South Central Eye And Laser Center
01.2021 - 02.2023
  • Assisted in maintaining accurate medical records, ensuring confidentiality and compliance with HIPAA regulations.
  • Contributed to the development of patient education materials for better understanding of treatments and procedures.
  • Coordinated referrals to specialists, facilitating seamless transitions in care for patients.
  • Ensured smooth patient flow throughout the facility by effectively managing check-ins, room assignments, and discharges.
  • Maintained a clean and organized work environment to promote efficiency as well as infection control measures.
  • Acted as a liaison between patients and providers, ensuring clear communication of treatment plans and expectations.
  • Provided compassionate support to patients during difficult times, fostering trust and positive relationships.
  • Managed high call volumes, efficiently addressing patient inquiries and resolving issues in a timely manner.
  • Facilitated communication between patients, families, and staff members for optimal collaboration in care delivery.
  • Enhanced patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
  • Supported patients with insurance claims and billing inquiries, resulting in improved financial experiences.
  • Implemented strategies for reducing no-shows or cancellations through proactive appointment reminders and followups.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Resolved customer complaints using established follow-up procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Organized patient records and database to facilitate information storage and retrieval.

Homestead Assistant

Jones County Tax Assessor And Collector
01.2018 - 12.2020
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Updated database of contacts and resources for company-wide distribution.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Proofread and edited documents for accuracy and grammar.

Receptionist Administrator

Regal Nails, Salon & Spa
07.2015 - 01.2018
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Education

GED -

West Jones High School
Laurel, MS
05.2015

Timeline

Patient Specialist

South Central Eye And Laser Center
01.2021 - 02.2023

Homestead Assistant

Jones County Tax Assessor And Collector
01.2018 - 12.2020

Receptionist Administrator

Regal Nails, Salon & Spa
07.2015 - 01.2018

GED -

West Jones High School

Similar Profiles

CREATE PROFILE
Madelyn Ezell