Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Madelyn Flannery

Madelyn Flannery

Woodstock,IL

Summary

Proven Customer Service Representative with over 2.5 years at Blains Farm and Fleet, enhancing customer satisfaction through expert resolution of conflicts and issues. Proficient in multitasking over experiences in rushes. Skilled in operating cash registers with exceptional accuracy, strong ability in balancing paperwork, and trained in CPR, demonstrating a blend of technical proficiency and compassionate communication. Achieved significant improvements in customer service efficiency and satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bookkeeper/Head Cashier

Blains Farm and Fleet
Woodstock, IL
05.2025 - Current
  • Track tills of multiple registers.
  • Manage monetary accounts.
  • Sort and file physical and electronic paperwork pertaining to the store.
  • Trace monetary issues back to root cause.

Certified Barista

Northern Michigan University Dining
01.2025 - Current
  • Learned various roles that help Starbucks function as an entity.
  • Navigate small space with my coworkers.
  • Worked in a very busy location, in the heart of Campus.
  • Learned to make the drinks to serve our customers on daily basis.

Customer Service Representative

Blains Farm and Fleet
Woodstock, IL
02.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to assist customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Answered phone calls to satisfy customers needs out of store.
  • Managed multiple lines and phone calls in busy times to satisfy customers needs in a promptly and orderly fashion.
  • Resolved conflicts when necessary.
  • Was depended on when needed.

Ticket Taker

NMU Ticket Office
Marquette, Michigan
08.2024 - 05.2025
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Enhanced customer experience by providing friendly and efficient ticket-taking services.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Maintained accurate records of attendance by diligently scanning tickets at the entrance.

Cashier

Blains Farm and Fleet
Woodstock, IL
10.2021 - 02.2022
  • Welcomed customers and helped determine their needs.
  • Greeted customers through store and responded promptly to customer needs.
  • Managed customer problems, by deescalating their issues or sending them to higher ups when necessary.
  • Helped customers complete purchases, locate items, and join reward programs and apply for credit cards.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelors - History

Northern Michigan University
Marquette, MI
05-2027

High School Diploma -

Woodstock High School
Woodstock, IL

Skills

  • CPR Certified
  • Time management
  • Bookkeeping
  • Sheet balancing
  • Customer Service
  • Multitasking
  • Critical thinking
  • Archival research

Certification

CPR/AED Certified

Timeline

Bookkeeper/Head Cashier

Blains Farm and Fleet
05.2025 - Current

Certified Barista

Northern Michigan University Dining
01.2025 - Current

Ticket Taker

NMU Ticket Office
08.2024 - 05.2025

Customer Service Representative

Blains Farm and Fleet
02.2022 - Current

Cashier

Blains Farm and Fleet
10.2021 - 02.2022

Bachelors - History

Northern Michigan University

High School Diploma -

Woodstock High School

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