Madelyn Flannery
Woodstock,IL
Summary
Proven Customer Service Representative with over 2.5 years at Blains Farm and Fleet, enhancing customer satisfaction through expert resolution of conflicts and issues. Skilled in operating cash registers with exceptional accuracy and trained in CPR, demonstrating a blend of technical proficiency and compassionate communication. Achieved significant improvements in customer service efficiency and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Blains Farm and Fleet
02.2022 - Current
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to assist customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered phone calls to satisfy customers needs out of store.
- Managed multiple lines and phone calls in busy times to satisfy customers needs in a promptly and orderly fashion.
Cashier
Blains Farm and Fleet
10.2021 - 02.2022
- Welcomed customers and helped determine their needs.
- Greeted customers through store and responded promptly to customer needs.
- Managed customer problems, by deescalating their issues or sending them to higher ups when necessary.
- Helped customers complete purchases, locate items, and join reward programs and apply for credit cards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Woodstock High School
Woodstock, ILSkills
CPR Certified
Cashier Trained
Customer Service Trained
25 years experience in Customer Service
Certification
CPR/AED Certified
Timeline
Customer Service Representative
Blains Farm and Fleet
02.2022 - Current
Cashier
Blains Farm and Fleet
10.2021 - 02.2022
High School Diploma -
Woodstock High School