Madelyn Fleckenstein
Colorado Springs,CO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Denver Glass Interiors dba Aspen Glass
Colorado Springs, Colorado
06.2022 - 06.2024
- Resolved customer inquiries or complaints concerning glass repairs and replacements in an efficient manner.
- Answered customer inquiries and provided information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Answered calls, and emails, regarding customers needs, received information. Input data scheduled estimators for appointments.
- Ordered glass, and glazing materials for clients and contract jobs.
- Checked all purchase orders for accuracy, size dimensions and price to manufactures acknowledgements.
- Priced all purchase orders and input data into calendar and purchase order for tracking.
- Followed up on orders if they were not received as per acknowledgement.
- Called customers when order were ready for pick up, delivery and or installation.
- Filed, took deposits and received payments and or forward to departments.
Mirror and Shower Door Assistant
City Glass Company
Colorado Springs, CO
08.2011 - 05.2021
- Assisted in the preparation of reports, presentations and correspondence.
- Received calls from clients, homebuilders and guests in a professional manner. Input data in program and calendar.
- Scheduled the estimators accordingly, tracked home builds in timely manor to be measured and installed per lead times.
- Order materials, check purchase orders. Checked in material to allow estimators and mangers when ready for install.
- Answered to home builders supervisors on installs working with clients in a timely professional manor.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Used filing systems to improve document management and organization.
- Offered reception coverage to relieve staff during absences or breaks.
- Participated in credit and collections activities.
- Reviewed and approved vendor invoices.
- Invoiced work orders, emailed and mailed to clients.
Education
High School Diploma -
William J Palmer
Colorado Springs, CO06-1978
Skills
- Client Relations
- Customer Education
- Multi-Task Management
- Customer Relations
Affiliations
- Bible Studies
- Being apart of my grandchildren's lives
- Bowling
- Boating, water ski, jet ski, fishing
- Motorcycle riding
- Walking and caring for my three dogs
Accomplishments
- Motor Cycle Training Academy
- Graduated from El Paso County Citizens Academy
- Nami Course National Alliance on Mental Awareness
Custom
- I enjoy attending church and going to bible studies.
- I like to participate in the different walks for awareness and pledges, such as walk for Down Syndromes, Alzheimers Association, New Life
- .I enjoy helping family and friends.
- I enjoy baking trying new recipes and the traditional ones as well.
References
References available upon request.
Timeline
Customer Service Representative
Denver Glass Interiors dba Aspen Glass
06.2022 - 06.2024
Mirror and Shower Door Assistant
City Glass Company
08.2011 - 05.2021
High School Diploma -
William J Palmer
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