Madelyn Frederick
Lebanon,MO
Summary
Accomplished in enhancing customer satisfaction and team performance, I leveraged strong problem-solving and time management skills at Nicola's Ristorante Italiano. Demonstrated trustworthy performance and service excellence, developing loyal clientele and contributing to upscale ambiance. Proficient in health screening, I also ensured safety at Mercy Hospital Lebanon, adhering to strict COVID-19 protocols.
Overview
5
5
years of professional experience
Work History
Bartender
Big Whiskey's American Bar & Grill
04.2022 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Fine Dining Server
Nicola's Ristorante Italiano
05.2022 - 06.2023
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
COVID-19 Screener
Mercy Hospital Lebanon
05.2020 - 10.2020
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
Education
High School Diploma -
Lebanon Senior High School
Lebanon, MO06-2020
Skills
- Proficient Time Management
- Service Excellence
- Trustworthy Performance
- Strong Team Engagement
- Problem-solving
- Documentation accuracy
- Health screening proficiency
Timeline
Fine Dining Server
Nicola's Ristorante Italiano
05.2022 - 06.2023
Bartender
Big Whiskey's American Bar & Grill
04.2022 - Current
COVID-19 Screener
Mercy Hospital Lebanon
05.2020 - 10.2020
High School Diploma -
Lebanon Senior High School
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