Madelyn Gallegos
Reedsburg,WI
Summary
- Highly motivated individual seeking a position to utilize and expand my current knowledge and skills.
- Well-versed in handling member issues to boost satisfaction and accomplish sales objectives. Skillful in managing routine member requirements, company standards and successful customer service techniques. Talented relationship-builder and analytical problem-solver.
- Accomplished with 6 plus years of experience increasing client satisfaction, retention and referrals. Collaborative in achieving challenging objectives, working with team members and managers to deliver timely and superior handling of customer requests.
Overview
7
7
years of professional experience
Work History
Member Service Specialist
Compliant Pharmacy Alliance
05.2022 - Current
- Providing quality customer service for cooperative pharmacy members
- Effectively educating members on a wide variety of topics
- Answering members inquiries via phone and email
- Play a pivotal role in retaining valuable clients during challenging situations through proactive communication and problem-solving skills.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Conducted thorough research to provide accurate information and recommendations, enabling informed decision-making by members.
Economic Support Specialist
Vernon County
06.2021 - 05.2022
- Interviewing applicants to establish and maintain eligibility for public assistance programs including Foodshare, medical assistance, child-care and energy assistance
- Assisted individuals and families in obtaining benefits with the outcomes of self-sufficiency and enhanced well-being.
- Performing case assessments, investigating other appropriate resources, and refers when applicable
- Prepared and coded documents for scanning
- Personal contact with clients, reviewed eligibility as required
Program Assistant
Dane County Housing Authority
07.2020 - 06.2021
- Delivered top-notch administrative support to DCHA staff, promoting excellence in office operations.
- Assist the Housing Specialists, distribute information about DCHA programs, and act as the first point of contact for program participants and the public.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Compiled data from various sources to provide comprehensive reports for senior management decision-making.
- Created and updated records and files to maintain document compliance.
Economic Support Specialist
Vernon County
05.2017 - 07.2020
- Interviewing applicants to establish and maintain eligibility for public assistance programs including Foodshare, medical assistance, child-care and energy assistance
- Assisted individuals and families in obtaining benefits with the outcomes of self-sufficiency and enhanced well-being.
- Performing case assessments, investigating other appropriate resources, and refers when applicable
- Prepared and coded documents for scanning
- Personal contact with clients, reviewed eligibility as required
Education
High School Diploma -
Kickapoo High School
05.2016
Skills
- Strong ability and desire to work with the general public, offering assistance and guidance
- Superior attention to detail, self-motivated and well organized
- Outstanding ability to develop and maintain positive cooperative working relationships
- Experience working with sensitive material
- Case Management
- Section 8
- Customer service
- Computer Skills
- De-Escalation Techniques
- Administrative and Office Support
- Remote Office Availability
- Calm and Professional Under Pressure
- Microsoft Office
Assessments
- Call center customer service, Proficient, 03/01/22, Demonstrating customer service skills in a call center setting
- Attention to detail, Proficient, 01/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Member Service Specialist
Compliant Pharmacy Alliance
05.2022 - Current
Economic Support Specialist
Vernon County
06.2021 - 05.2022
Program Assistant
Dane County Housing Authority
07.2020 - 06.2021
Economic Support Specialist
Vernon County
05.2017 - 07.2020
High School Diploma -
Kickapoo High School
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