Madelyn Garrett
Natchitoches,LA
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Universal Banker
Hancock Whitney Bank
04.2021 - Current
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Assistant Manager
Mayeaux's Enterprises, INC.
09.2021 - Current
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Retail Associate
The Hall Tree
09.2017 - 04.2021
- Increased sales revenue by offering targeted promotions and upselling related items.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Logged reports, expenses, receipts, and sales in company database.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Science - Business Administration And Management
Louisiana State University At Alexandria
Alexandria, LA05.2025
Associate of Science - General Studies
Northwestern State University of Louisiana
Natchitoches, LA12.2019
Skills
- Client & Customer Service
- Account Servicing
- Problem Solving & Critical Thinking
- Product and Service Knowledge
- Time Management & Organization
- Teamwork & Team Building
- Effective Communication
- Goal-Oriented
- Relationship Management
- Cash Handling
- Cross-Selling Products
Certification
- Life, Health, & Accicent Insurance License -2024
Additional Information
Computer Skills- MS Office (Word, Excel, Powerpoint, Outlook)
Timeline
Assistant Manager
Mayeaux's Enterprises, INC.
09.2021 - Current
Universal Banker
Hancock Whitney Bank
04.2021 - Current
Retail Associate
The Hall Tree
09.2017 - 04.2021
Bachelor of Science - Business Administration And Management
Louisiana State University At Alexandria
Associate of Science - General Studies
Northwestern State University of Louisiana