Madelyn Gilley
Batavia,OH
Summary
Proactive Barista from Sweet Bliss Bakery, adept in cash handling and exceptional customer service, significantly improved sales through personalized beverage creation. Demonstrated adaptability and teamwork, training new employees and collaborating on promotional events. Maintained strict hygiene standards, ensuring customer safety and satisfaction.
Overview
1
1
year of professional experience
Work History
Barista
Sweet Bliss Bakery
10.2022 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Early Childhood Education
Transylvania University
Lexington, KY05.2027
Early Childhood Education
University of Cincinnati
Cincinnati, OH05.2027
High School Diploma -
Clermont Northeastern High School
Batavia, OH05.2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Order Taking
- Cash Register Operation
Timeline
Barista
Sweet Bliss Bakery
10.2022 - 08.2023
Early Childhood Education
Transylvania University
Early Childhood Education
University of Cincinnati
High School Diploma -
Clermont Northeastern High School
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