Madelyn Goss

• Greet guests warmly as they arrive and escort them to their tables.

• Manage reservations and coordinate seating arrangements to ensure efficient use of space.

• Maintain an organized and clean entrance area, including the hostess stand.

• Provide guests with menus and inform them of any daily specials or promotions.

• Answer phone calls, handle inquiries, and manage take-out orders if applicable.

• Communicate with the kitchen and waitstaff to ensure smooth service flow and address any immediate issues.

• Monitor the dining area to anticipate guests' needs and assist with additional requests.

• Handle customer complaints or concerns with professionalism, escalating issues to the manager if necessary.

• Process payments for guests who pay at the hostess stand.

• Thank guests as they leave and invite them to return for future visits.

•Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

• Checked in with servers to confirm preparedness before seating customers.

• Prepared dining room for service by cleaning , organizing tables and placing table settings.

• Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

• Complied with health and safety codes to protect staff and customers.
• Operated and maintained bakery equipment, including ovens and mixers.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Managed customer service operations, including taking orders and resolving complaints.
• Operated cash registers and processed payments accurately.
• Created appealing displays to showcase products in bakery.
• Initiated customer feedback system to gather insights on product preferences and areas for improvement.
• Packaged finished products for sale.
• Monitored temperatures of ovens, proof boxes and other equipment.