Madelyn Graboske
O'Fallon,IL
Summary
Passionate barista with background in specialty coffee shops and fast-paced environments. Skilled in crafting traditional espresso beverages and developing unique drink recipes to enhance customer satisfaction. Demonstrated ability to manage high-volume orders with precision and care, contributing to positive customer experiences and repeat business. Proven track record of maintaining cleanliness and organization within the workspace, ensuring efficient operation and compliance with health codes.
Overview
2
2
years of professional experience
Work History
Barista
Target
Fairview Heights, IL
10.2023 - Current
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Adhered to health department regulations concerning sanitation standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Monitored inventory levels of supplies and restocked when necessary.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Placed orders with suppliers for delivery of products required for daily operations.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Answered customer questions regarding store policies and services.
- Greeted customers and provided excellent customer service.
Checkout Advocate
Marshalls Department Store
Fairview Heights, IL
05.2023 - 08.2023
- Resolved customer complaints in a professional manner while adhering to company policy.
- Answered customer questions regarding store policies and services.
- Provided a clean workspace area with necessary supplies throughout shift.
- Assisted customers with their shopping needs, including bagging groceries and providing product information.
- Explained all return procedures clearly to customers when needed.
- Greeted customers and provided excellent customer service.
- Ensured compliance with safety regulations within work areas.
- Managed checkout processes by scanning items, entering prices, accepting payments, and giving appropriate change.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Provided assistance to other departments when needed during peak hours or special events.
- Demonstrated a friendly attitude towards co-workers and customers alike.
- Operated cash registers to process payments for purchases and returns.
- Maintained knowledge of current sales promotions, events and policies regarding payment methods, security practices.
- Organized checkout lines efficiently by assigning tasks to other team members as necessary.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted walk-in and phone guests, determining interests and needs.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
Barista
Scooter's Coffee
O'Fallon, IL
10.2022 - 02.2023
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized official and off-menu coffee and tea preparations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Managed cash register and processed transactions with accuracy and integrity.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
High School Diploma -
O Fallon Township High School
O'Fallon, IL06-2024
Skills
- Food Running
- Food Preparation
- Up-selling
- Cash Handling
- Beverage Preparation
- Ordering Procedures
- Espresso machine operation
- Coffee expertise
- POS Systems
- Opening and closing duties
- Team Player
- Espresso machine operations
- Safe Food Handling
- Cash Register Operation
- Order Taking
- Excellent math skills
- Solid problem solver
- Friendly and outgoing
- Conflict Mediation
- Speedy and efficient
- POS System Operation
- Exceptional customer service
- Product Upselling
- Active listener
Affiliations
- Active in tennis
- Active in performing arts
Accomplishments
- Honors Thespian (60+ stars in theatre)
References
References available upon request.
Timeline
Barista
Target
10.2023 - Current
Checkout Advocate
Marshalls Department Store
05.2023 - 08.2023
Barista
Scooter's Coffee
10.2022 - 02.2023
High School Diploma -
O Fallon Township High School
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