Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Madelyn  Hall

Madelyn Hall

Gatlinburg,TN

Summary

Dynamic customer service professional with extensive experience at SWISS LACE DIRECT, adept at resolving conflicts and enhancing client loyalty through active listening and critical thinking. Proven track record in managing operations and training staff, ensuring high customer satisfaction and efficient inventory control. Skilled in data entry and maintaining a positive store environment.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

8
8
years of professional experience

Work History

Remote Customer Service Representative

SWISS LACE DIRECT
01.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Store Manager

Santa's Claus-et
04.2023 - 07.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Sales Associate

Anakeesta
09.2022 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Store Manager

Salvation Army Thrift Store
01.2018 - 07.2022
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

Hospitality

Miami Dade Community College
Miami, FL

Esthetic

Beauty School of America
Homestead, FL

Skills

  • Client support
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Store Manager

Santa's Claus-et
04.2023 - 07.2025

Sales Associate

Anakeesta
09.2022 - 07.2023

Remote Customer Service Representative

SWISS LACE DIRECT
01.2022 - Current

Store Manager

Salvation Army Thrift Store
01.2018 - 07.2022

Hospitality

Miami Dade Community College

Esthetic

Beauty School of America
Madelyn Hall