Madelyn Harter
Fort Wayne,IN
Summary
High-energy Assistant General Manager with over 5 years of restaurant experience, offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Panera Bread
11.2022 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Mentored and motivated team members to achieve challenging business goals.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
Team Manager
Panera Bread
06.2021 - 11.2022
- Handled cash accurately and prepared deposits.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Coached junior team members, improving their skills and confidence in their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Pre Med
Purdue Fort Wayne
Fort Wayne, IN01.2021
Skills
- Operations Management
- Staff Development
- Business operations knowledge
- Training and development background
- Employee Scheduling
- Hiring and Onboarding
Certification
ServSafe
Timeline
Assistant General Manager
Panera Bread
11.2022 - Current
Team Manager
Panera Bread
06.2021 - 11.2022
No Degree - Pre Med
Purdue Fort Wayne
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