Open To Work
Madelyn Haskins
Rosharon,TX
Summary
Results-driven resource analyst with a focus on analytical and strategic methodologies, achieving high levels of productivity and efficiency. Proficient in data analysis, resource optimization, and budget management, leading to successful project delivery. Strong capabilities in problem-solving, communication, and time management fostering positive stakeholder relationships.
Overview
5
5
years of professional experience
Work History
Materials Resource Analyst
Universal plant Services
Port Arthur, Texas
04.2023 - Current
- Analyzed resource allocation for efficient project management and operational support.
- Developed tracking systems to enhance monitoring of resource availability and usage.
- Worked with teams to assess resource needs and streamline utilization.
- Assisted in developing budgets and forecasts for resource planning initiatives.
- Oversaw project workflow and supported internal and external resources.
- Handled various communication channels to deliver precise information and assist inquiries efficiently.
Call Center Representative/Customer Service Agent
First National Bank Texas
Pearland, TX
02.2022 - 03.2023
- Handled high-volume inbound calls with professionalism and accuracy, resulting in improved customer satisfaction.
- Resolved customer issues promptly and escalated complex concerns to ensure timely solutions.
- Assisted with account inquiries, banking services, and transaction questions by phone, enhancing overall customer experience.
- Verified customer information and followed privacy/security procedures.
- Updated account notes and customer records in internal systems.
Front Desk Agent
Holiday Inn Express & Suites
Pearland, TX
09.2021 - 02.2022
- Managed reservations and guest inquiries by phone and in person, contributing to increased guest satisfaction and positive reviews.
- Checked guests in and out, delivering seamless and welcoming experiences that fostered guest loyalty.
- Resolved guest concerns promptly, collaborating with hotel staff to ensure swift solutions and maintain high service standards.
- Processed payments and billing adjustments accurately, contributing to efficient front desk operations.
Education
Business Management - Completed foundational coursework toward degree
San Jacinto College
Houston, TXHigh School Diploma -
Manvel High School
Manvel, TXSkills
- Resource allocation
- Demand planning
- Data analysis
- Google Workspace
- Customer Service
- Conflict management
- Multichannel support
- Financial forecasting
- Time Management
- Professional Communication
- Customer follow-up
- Attention to detail
- Documentation and recordkeeping
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Materials Resource Analyst
Universal plant Services
04.2023 - Current
Call Center Representative/Customer Service Agent
First National Bank Texas
02.2022 - 03.2023
Front Desk Agent
Holiday Inn Express & Suites
09.2021 - 02.2022
Business Management - Completed foundational coursework toward degree
San Jacinto College
High School Diploma -
Manvel High School