MADELYN IVIE
Lewiston
Summary
Results-driven Learning & Development Leader with expertise in knowledge management and quality improvement. Proven track record in creating scalable systems that enhance operational excellence and foster high-performing teams. Strong skills in cross-functional collaboration, strategic planning, and leveraging technology for knowledge sharing in healthcare. Committed to effective documentation and training solutions that simplify healthcare processes.
Overview
13
13
years of professional experience
Work History
Trainer Lead
Cambia Health Solutions
05.2023 - Current
- Acted as training Supervisor and Supervisor back up as needed
- Assessed training needs, collaborated with departments to identify needs, and developed new training programs.
- Evaluated and provided feedback on training content, evaluated course development, and updated documentation.
- Coordinated with training teams to ensure consistency, and created and updated instructor-led and self-directed course content.
- Provided coaching and assistance to training team members, and ensured superior customer service to internal and external clients.
- Participated in meetings, identified training needs, and made recommendations for ongoing training.
- Maintained performance as a subject matter expert, collaborated with internal departments, and represented the department on company-wide teams.
- Assisted in identifying trends, issues, and efficiencies, and developed courses of action.
- Maintained confidentiality and sensitivity, and assisted in record-keeping and reporting.
Trainer
Cambia Health Solutions
01.2020 - 04.2023
- Developed training materials to enhance participant engagement and knowledge retention.
- Facilitated New Hire and Upskill Training Session, promoting best practices and process adherence in skill development.
- Assessed learner progress through evaluations, ensuring effective understanding of subject matter.
- Documented and Communicated learner progress to leaders and stakeholders.
Customer Service Professional
Cambia Health Solutions
08.2017 - 12.2019
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
Director of Childcare
TenderCare Children's Center
03.2013 - 07.2017
- Increased program success by recruiting qualified teachers and staff members.
- Boosted attendance by implementing effective promotional strategies for new families.
- Established educational standards, policies, and procedures for program development.
- Provided teachers with training, mentoring, and daily operational support.
- Managed program activities within budget, balancing offerings and financial resources.
- Completed tasks efficiently with minimal supervision and oversight.
Education
Associates Degree - Early Childhood Education
Walla Walla Community College
Clarkston, WA06.2015
Skills
- Time management
- Program design
- Focus group management
- Project Management
- Public speaking
- Progress monitoring
- Quality assurance
- Cross-Functional Stakeholder Management
- Process Standardization
- Data-Driven Decision Making
Timeline
Trainer Lead
Cambia Health Solutions
05.2023 - Current
Trainer
Cambia Health Solutions
01.2020 - 04.2023
Customer Service Professional
Cambia Health Solutions
08.2017 - 12.2019
Director of Childcare
TenderCare Children's Center
03.2013 - 07.2017
Associates Degree - Early Childhood Education
Walla Walla Community College