Madelyn Kendall
San Antonio,TX
Summary
Versatile conservation professional with over 6 years of customer service experience. Leads and collaborates well with other team members and willing to help in any capacity to complete jobs. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Trail Maintenance Crew Lead
Northwest Youth Corps: A 3-Month Program of Americorps
07.2023 - 09.2023
- Partnered and collaborated with the Mount Rainier National Park staff to perform trail maintenance that included construction, vegetative removal, and vegetative planting.
- Communicated effectively with upper management, project partners, and team members to keep everyone informed.
- Trained employees in time management and in safe work practices and methods to reduce work-related injures and learn proper ways to complete job duties.
- Generated and analyzed weekly reports, timesheets, and incident reports to track crew performance and identify areas of improvement.
- Utilize databases and computer systems to compile and report data to make reports.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Safely operated company vehicles.
- Front and Backcountry camped for the duration of the term.
- Hiked up to 15 miles a day carrying over 40 pounds in a work pack.
Conservation and Disaster Relief Crew Member
Texas Conservation Corps: A 9-Month Program of Americorps
09.2022 - 05.2023
- Partnered with the San Antonio Missions staff to perform park maintenance that included waterway cleanup, hazardous or invasive tree removal, and masonry on park walls.
- Safely operated and maintained power tools, hand tools, and government vehicles.
- Deployed to assist Floridians during Hurricane Ian. This deployment included canvassing with volunteers, mucking and gutting, and tarping roofs.
- Protected vegetation from harm by insects, fungi or diseases through physical and chemical approaches.
- Used hand saws and power equipment to remove unwanted and diseased trees.
- Communicated with general public about environmental safety, forest conditions and safe, sustainable ways to use public lands.
- Evaluated sites and devised strategic plans for rebalancing ecologies with native and non-invasive species.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Make field observations of natural resource conditions.
- Collect and record data.
Sales Lead
Ten Thousand Villages
05.2022 - 09.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and provided product advice to increase sales.
- Participated in store meetings and product training sessions to understand and sell items.
- Performed inventory control procedures to manage stock.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Barista
Blackwater Coffee Co.
03.2021 - 03.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Youth Recreation Assistant
Chanhassen Recreation Center
09.2020 - 03.2021
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Assisted in preparing recreational materials and supplies for each activity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Performed light custodial duties to provide clean and inviting facilities.
- Responded to public inquiries to provide information about programs and facilities.
- Discussed safety and maintenance concerns with supervisor for remediation.
- Inspected and cleaned equipment and supplies to maintain operational standards.
- Resolved conflicts that arose between members by listening to complaints and finding appropriate solutions.
In-Store Shopper
Whole Foods Market
03.2020 - 03.2021
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Front of House Team Member
Truce
05.2019 - 09.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Health Information Specialist
University Of Wisconsin - River Falls Counseling
08.2019 - 03.2020
- Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled and confirmed appointments, communicated with clients, and updated client records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Utilized a variety of computer programs to compile, reduce, store, retrieve, and report data.
- Utilized databases to enter and organize patient data.
Bakery Assistant
3 Schweet Sisters
08.2019 - 03.2020
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Operated commercial kitchen equipment and tools.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Decorated baked goods and designed visually appealing displays of finished products.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
Grocery Store Cashier
Lunds & Byerlys
09.2016 - 11.2018
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service.
- Operated cash register to accurately process and record customer payments.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Retrieved items for customers and verified prices.
- Removed trash, swept, and mopped floors for professional appearance.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Bachelor of Science in Sustainable Management -
University of Wisconsin River Falls
River Falls, WI01.2022
High school Diploma -
Minnetonka High School
Minnetonka, MN05.2018
Skills
- Proficient Data Collector
- Computer Literate
- Carry out Field Activities
- Able to Make Field Observations
- Able to Test Samples
- Customer Service
- Team Management
- Effective communication
- Reporting Capabilities
- Adaptability
- Critical Thinking
- Organizational Skills
- Willing to Handle Herbicide
Certification
- Certified Yoga Instructor, Practice Yoga Austin- 2023
- Wilderness First Aid Training - 2023
- CPR / AED Training - 2023
Timeline
Trail Maintenance Crew Lead
Northwest Youth Corps: A 3-Month Program of Americorps
07.2023 - 09.2023
Conservation and Disaster Relief Crew Member
Texas Conservation Corps: A 9-Month Program of Americorps
09.2022 - 05.2023
Sales Lead
Ten Thousand Villages
05.2022 - 09.2022
Barista
Blackwater Coffee Co.
03.2021 - 03.2022
Youth Recreation Assistant
Chanhassen Recreation Center
09.2020 - 03.2021
In-Store Shopper
Whole Foods Market
03.2020 - 03.2021
Health Information Specialist
University Of Wisconsin - River Falls Counseling
08.2019 - 03.2020
Bakery Assistant
3 Schweet Sisters
08.2019 - 03.2020
Front of House Team Member
Truce
05.2019 - 09.2020
Grocery Store Cashier
Lunds & Byerlys
09.2016 - 11.2018
Bachelor of Science in Sustainable Management -
University of Wisconsin River Falls
High school Diploma -
Minnetonka High School
- Certified Yoga Instructor, Practice Yoga Austin- 2023
- Wilderness First Aid Training - 2023
- CPR / AED Training - 2023
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