Madelyn Kramer
Pittsburgh,PA
Summary
Dynamic professional with a proven track record in event planning and customer service, honed at Saint Francis University Admissions. Excelled in roles requiring attention to detail and strong communication skills. Demonstrated ability to improve operational efficiency, complemented by adeptness in computer skills and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inventory and Events Assistant
Saint Francis University Admissions
01.2023 - Current
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for event planning and execution.
Caregiver
Hampton Fields Village
06.2022 - 10.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Health Office Manager
J & R Day Camp
05.2023 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Caregiver
Hampton Fields Village
02.2022 - 08.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Retail Sales Associate
Dick's Sporting Goods, Inc
01.2021 - 06.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Cashier Team Lead
Pittsburgh Zoo & PPG Aquarium
03.2020 - 01.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Bachelor of Science - Occupational Therapy
Saint Francis University
Loretto, PA05-2027
Skills
- Fast learner
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- Relationship building
- Problem-solving
- Administrative duties
- Event planning
- Computer skills
Certification
- CPR/AED Certification 2024 June
- First Aid Certification 2024 June
Languages
English
Native or Bilingual
Timeline
Health Office Manager
J & R Day Camp
05.2023 - 08.2024
Inventory and Events Assistant
Saint Francis University Admissions
01.2023 - Current
Caregiver
Hampton Fields Village
06.2022 - 10.2024
Caregiver
Hampton Fields Village
02.2022 - 08.2022
Retail Sales Associate
Dick's Sporting Goods, Inc
01.2021 - 06.2022
Cashier Team Lead
Pittsburgh Zoo & PPG Aquarium
03.2020 - 01.2021
- CPR/AED Certification 2024 June
- First Aid Certification 2024 June
Bachelor of Science - Occupational Therapy
Saint Francis University
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