MADELYN LANCASTER
Moorefield Station,Virginia
Summary
A seasoned administrative professional with diverse experience seeking to leverage expertise as an Administrative Assistant. Proficient in managing office operations, delivering exceptional customer service, and implementing efficient processes.
Overview
6
6
years of professional experience
Work History
Administrative Professional - TS/SCI W/Poly
General Dynamics IT
10.2024 - Current
- Handled sensitive correspondence and documents maintaining strict confidentiality and ensuring compliance with organizational security protocols.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Provided support and served as the primary liaison to a high volume of government staff simultaneously, feilding inquiries and resolving issues with professionalism as well as discretion.
- Oversaw and organized the systemic effects of email regarding action items, extracting relevant tasks from staff meetings and weekly reports that necessitate attention; establishes a system to issue reminders for completion deadlines.
- Ensured a productive office atmosphere by helping to order supplies, coordinating repairs for office equipment, offering support with software systems, and engaging in the planning and execution of office renovation initiatives.
Senior Administrative Assistant
ROBIN LEE HAIR AND MAKEUP
09.2023 - 08.2024
- Played an instrumental role in the successful launch of a new upscale salon in downtown Leesburg, ensuring meticulous attention to detail in all operational aspects.
- Cultivated a welcoming and professional atmosphere by warmly greeting guests and members, consistently leaving positive first impressions.
- Managed a high-volume influx of customer inquiries and requests, demonstrating exceptional multitasking abilities while scheduling, rescheduling, and canceling appointments via telephone communications.
- Conducted comprehensive facility tours, effectively showcasing spa resources and amenities to potential clients, resulting in increased patronage and revenue.
- Uphold stringent standards of cleanliness and safety within the reception area, fostering a hygienic and secure environment for customers.
- Spearheaded the planning and execution of promotional events, strategically designed to boost customer engagement and drive sales, thereby enhancing the salon's market presence.
- Implemented robust inventory control protocols, meticulously managing retail product and supplies stock levels to ensure seamless operations.
Pharmacy Technician
CVS PHARMACY
09.2022 - 04.2023
- Provided expert guidance to customers on potential drug interactions, demonstrating a commitment to ensuring their well-being and safety.
- Maintained meticulous control over medication inventory, optimizing efficiency and accuracy in the prescription fulfillment process.
- Processed medication orders with precision, meticulously entering data into the system to facilitate seamless transactions.
- Ensured strict adherence to pharmacy protocols and standards through regular participation in monthly training modules, upholding the highest levels of professionalism and compliance.
- Maintained impeccable organization of pharmacy shelving and work areas, optimizing workflow efficiency and minimizing errors.
- Managed the timely handling of daily medication shipments, prioritizing prompt prescription fulfillment to meet customer needs.
- Offered invaluable assistance to patients in selecting appropriate over-the-counter solutions for minor health concerns, showcasing a deep commitment to customer care and satisfaction.
- Conducted rigorous verification of prescription accuracy before filling orders, mitigating potential errors, and ensuring patient safety.
Senior Sales Associate
COACH OUTLET
05.2022 - 09.2022
- Delivered personalized and attentive customer service, leveraging expert product knowledge to provide tailored recommendations and address inquiries.
- Engaged customers in meaningful dialogue to discern their preferences and needs, fostering trust and loyalty.
- Processed transactions with precision and efficiency, handling payments and providing accurate change to ensure seamless transactions.
- Demonstrated product features with finesse, effectively educating customers on usage and benefits to enhance their shopping experience.
- Maintained a comprehensive understanding of sales initiatives and promotions, effectively communicating relevant information to customers to drive sales and meet targets.
Lead Hostess
CITY TAP
10.2019 - 09.2020
- Managed all facets of guest services, including phone inquiries, reservations, and event coordination, with a focus on delivering exceptional customer experiences.
- Extended a warm welcome to guests and ensured efficient seating arrangements, optimizing table turnover and guest satisfaction.
- Demonstrated sensitivity to the needs of diverse clientele, accommodating special requests and requirements to enhance their dining experience.
- Provided invaluable support in event setup, ensuring seamless execution and superior guest satisfaction.
Education
Associate of Science -
Northern Virginia Community College
05.2022
Skills
- Process Optimization
- Proficient in Microsoft Office
- Effective problem solving
- Scheduling services
- Excellent interpersonal skills
- Expert Time Management
- Customer Service Orientation
- Confidentiality and Discretion
Timeline
Administrative Professional - TS/SCI W/Poly
General Dynamics IT
10.2024 - Current
Senior Administrative Assistant
ROBIN LEE HAIR AND MAKEUP
09.2023 - 08.2024
Pharmacy Technician
CVS PHARMACY
09.2022 - 04.2023
Senior Sales Associate
COACH OUTLET
05.2022 - 09.2022
Lead Hostess
CITY TAP
10.2019 - 09.2020
Associate of Science -
Northern Virginia Community College
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