Summary
Overview
Work History
Education
Skills
Timeline
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MADELYN LEBLANC

Baytown,TX

Summary

Dynamic candidate with nearly 10 years of sales and customer service experience. Proven track record of exceeding sales goals and developing strong customer relationships. Vigorous work ethic, time management, organization, and prioritization qualities. Experienced in high level customer satisfaction. Skilled in identifying, resolving, and building relationships with prospective customers. Aiming to leverage my abilities to successfully fill the Customer Support position on your team.

Overview

6
6
years of professional experience

Work History

SALES COORDINATOR/ CLIENT SERVICES

DC Partners
08.2021 - Current
  • Promptly responded to upwards of 50 emails per shift
  • Answering inquires and providing strategic solutions to customer/client concerns
  • Built trust with clients, resulting in overall 95% satisfaction in positive feedback to peers and head of department
  • Worked closely with other departments to ensure standard SOP where executed and files of clients information were kept organized
  • Compiled detailed reports on all customer interactions using CRM software tools such as ZoHo
  • Collaborated closely with other departments on issue resolution within established SLA .

JEWELRY CONSULTANT / FRONT DESK COORDINATOR

Shane Co.
02.2020 - 04.2021
  • Achieved $1 Million Dollars in sales in fiscal year
  • Heard and resolved complaints from customers with creative solutions, de-escalating major concerns
  • Proficient with MS Office Suite and other computer software programs
  • Demonstrated strong organizational and multitasking skills to manage multiple tasks and customers simultaneously at once
  • Assisted with special projects as needed, including researching topics related to business operations.

SALES ASSOCIATE/KEY HOLDER

Kendra Scott
06.2017 - 01.2020
  • Trained and supervised 20 new hires on policies, procedures, deliverer "WOW" customer service and properly operate cash register
  • Handled inventory shipments, cross checking inventory, and following up with supervisor with discrepancy
  • Monitored daily operations of retail store, ensuring compliance with company policies and procedures
  • Analyzed weekly reports to identify trends in sales performance, making recommendations for improvements when necessary
  • Politely addressed any customer complaint, escalating to management when necessary.
  • Operated POS system to total purchases and receive and process cash and credit payments

Education

Bachelor of Business - Business Education

Lamar Community College
Port Arthur, TX

High School Diploma -

Bridge City High School
Bridge City

Skills

  • Strong Microsoft Office Skills
  • Data Entry
  • Goals and Performance
  • Strategic Outreach
  • Client Needs Assessment
  • Sales Team Collaboration
  • Strong Interpersonal Communication Skills
  • Client Correspondence
  • Process Improvement Initiatives
  • Administrative Support

Timeline

SALES COORDINATOR/ CLIENT SERVICES

DC Partners
08.2021 - Current

JEWELRY CONSULTANT / FRONT DESK COORDINATOR

Shane Co.
02.2020 - 04.2021

SALES ASSOCIATE/KEY HOLDER

Kendra Scott
06.2017 - 01.2020

Bachelor of Business - Business Education

Lamar Community College

High School Diploma -

Bridge City High School

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MADELYN LEBLANC