Hi, I’m
Madelyn Macaluso
Manassas,VA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
years of professional experience
Work History
Reinhard Agency
Model
08.2020 - Current
Job overview
- Demonstrated athletic wear for sports brands.
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Represented my agency at all bookings
- Promoted beauty products by posing for advertisement campaigns.
- Built extensive modeling portfolios showcasing adaptability and versatility for varied brands.
- Forged constructive relationships with photographers, creative directors and fashion professionals for productive working environments.
- Upheld audition and cold-call success rate by adhering to feedback and taking constructive criticism.
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
Montclair Country Club Weddings & Events
Server
02.2022 - 07.2022
Job overview
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Cultivated warm relationships with regular customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Helped customers with dietary restrictions
All American Steakhouse And Sports Theater
Hostess
09.2021 - 03.2022
Job overview
- Managed seat rotation chart
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Opened and closed seating sections according to volume of guests.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Relayed guest comments or suggestions to manager on duty for further action.
- Provided patrons with estimated waiting times during peak service hours.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Charles J. Colgan Sr. High School13833 Dumfries Rd, Manassas, VA 20112
No Degree
06.2023
University Overview
- summa cum laude graduate
- 4.3 (weighted) GPA
- Completed AP courses in Physics, Calculus, Lang & Comp, Statistics, Seminar, Computer Science, World History, & Chemistry
- Ranked in Top 3% of class
- National Honors Society Member
- Student Council Association Member
- Key Club Member
- Environmental Science Member
- Model UN member
- Fin Friends Club member
- Varsity Colgan Dance Team
- JV Field Hockey
- Teacher's Assistant for 3 Special Education Classes
- Elected Captain of KLR Studio's Competition dance team
Skills
- Domestic Travel
- Audition Techniques
- Table Monitoring and Turnover
- Guest Satisfaction
- Guest Inquiries
- Price Memorization
- Pos Operation
- Special Requests and Substitutions
- Multi-Line Telephone Systems
- Train Staff
- Fashion and Editorial Shoots
- Social Perceptiveness
Timeline
Server
Montclair Country Club Weddings & Events
02.2022 - 07.2022
Hostess
All American Steakhouse And Sports Theater
09.2021 - 03.2022
Model
Reinhard Agency
08.2020 - Current
Charles J. Colgan Sr. High School
No Degree
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