Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madelyn Maldonado

Uniondale,NY

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and friendly Medical Receptionist bringing top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Skilled using appointment scheduling system to manage patients weekly. Organized and accurate in managing patient flow.

Pharmacy Technician experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walgreen's Pharmacy
07.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.

Medical Receptionist

Dr. Rami Grossmann
08.2023 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered phone calls and messages for physician neurology medical facility, scheduling appointments, and handling patient inquiries.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Cashier/Team Member

Auntie Ann's
04.2021 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.

Busgirl

Angelina's Restaurant
09.2020 - 12.2020
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Processed payments for orders and provided customers with change.
  • Arranged tables and chairs for special occasions and events.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted wait staff with timely food delivery and guest requests.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Assisted with bussing tables and cleaning up spills.
  • Greeted customers and provided menus upon arrival to dining room.
  • Provided attentive service and proactively assessed guest needs.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.

Education

Bachelor of Science - Nursing

Molloy College
Rockville Centre, NY
05.2027

High School Diploma -

Sacred Heart Academy
Hempstead, NY
06.2023

Skills

  • Customer Service
  • Sales
  • Money Handling
  • Stocking and Replenishing
  • Willingness to Learn
  • Teamwork and Collaboration
  • Peer Relationships
  • Cash Register Systems
  • Calculations and Measurements
  • Guest Satisfaction
  • Quality Standards
  • Clear Communication
  • Scheduling Tests and Procedures
  • Adaptable and Flexible
  • Telephone Etiquette
  • Patient Scheduling
  • Co-Payment Collection
  • Medical Records Verification
  • Typing and Filing
  • Appointment Scheduling
  • Checking Patient Details
  • Records Maintenance
  • Front Desk Operations
  • Reminder Calls
  • Critical Thinking
  • Patient Callbacks
  • Confidentiality and HIPAA
  • Team collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Pharmacy Technician

Walgreen's Pharmacy
07.2024 - Current

Medical Receptionist

Dr. Rami Grossmann
08.2023 - Current

Cashier/Team Member

Auntie Ann's
04.2021 - Current

Busgirl

Angelina's Restaurant
09.2020 - 12.2020

Bachelor of Science - Nursing

Molloy College

High School Diploma -

Sacred Heart Academy

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Madelyn Maldonado