Madelyn Man
Indianapolis,IN
Summary
Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. I'm hardworking with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. I'm also a detail-oriented team player with strong organizational skills and have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Bartender
Yard House Restaurant
09.2023 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Punch Bowl Social
08.2022 - 08.2023
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Served high customer volumes during special events, nights, and weekends.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
Server
Show Me's Restaurant
05.2021 - 07.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Red Lobster Restaurant
07.2020 - 05.2021
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Preschool Teacher's Assistant
Honey Grove Educ. Center
01.2016 - 08.2019
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Encouraged children to interact with each other and participate in group activities.
- Taught children with creative approaches, methods, and techniques.
- Communicated with parents to inform about child's progress and classroom behavior.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Education
No Degree - Chemistry
Indiana State University
Terre Haute, IN05.2022
Skills
- Food Running
- Menu Memorization
- Beverage Preparation
- Payment Processing
- Handling Difficult Customers
- Classic Cocktails
- Changing Beer Kegs
- New Hire Training
- Complex Problem-Solving
- Outgoing Personality
- Liquor, Beer, and Wine Knowledge
- Engaging Personality
Timeline
Bartender
Yard House Restaurant
09.2023 - Current
Bartender
Punch Bowl Social
08.2022 - 08.2023
Server
Show Me's Restaurant
05.2021 - 07.2022
Server
Red Lobster Restaurant
07.2020 - 05.2021
Preschool Teacher's Assistant
Honey Grove Educ. Center
01.2016 - 08.2019
No Degree - Chemistry
Indiana State University
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