Madelyn Martinez
San Antonio,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Administrative Assistant/Customer Service Representative
RPLT Electric
San Antonio, TX
01.2022 - Current
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Composed correspondence, reports and meeting notes.
- Answered questions from customers regarding products and services offered by the company.
- Inventoried and ordered supplies for office.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Restaurant Hostess
Las Palapas Mexican Restaurant
San Antonio, TX
08.2021 - 01.2022
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Answered telephone to provide dining information and take reservations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Managed reservations, waitlists, and special requests for large parties.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Emma Lee Broady Academy
San Antonio, TX06-2022
Law (Pre-Law)
San Antonio College
San Antonio, TXSkills
- Clerical Support
- Appointment Scheduling
- Data Entry
- Strong Interpersonal Skills
- 10-Key Proficiency
- Typing Proficiency
- Data Collection
- Professional Communication
- Microsoft Word
- Professional and Mature
- Multitasking and Prioritization
- Customer Relations
Timeline
Administrative Assistant/Customer Service Representative
RPLT Electric
01.2022 - Current
Restaurant Hostess
Las Palapas Mexican Restaurant
08.2021 - 01.2022
High School Diploma -
Emma Lee Broady Academy
Law (Pre-Law)
San Antonio College
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