Summary
Overview
Work History
Education
Skills
Timeline
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MADELYN MCNAMARA

North Olmsted,Ohio

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Senior Customer Service Representative

Spectrum
08.2022 - 05.2023
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Secretary to the General Manager

Francis McCafferty, MD
08.2015 - 01.2022
  • Maintained current and accurate medical records for patients.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Enhanced office productivity by handling high volume of callers per day.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.

Temporary Store: Sales Associate

WHERE I’M FROM
11.2019 - 01.2020
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Sales Lead

SOMA INTIMATES
06.2019 - 11.2019
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Analyzed prior delivery processes and uncovered more efficient method.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
  • Reached out to prospective leads through cold calling, applying variety of established selling methods.
  • Serviced accounts on regular basis to propose new products or services and maximize revenue.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

Candidate for Master’s Degree in Higher Education -

CLEVELAND STATE UNIVERSITY

Bachelors of Arts Degree in Sociology -

CLEVELAND STATE UNIVERSITY

Associates of Applied Science Degree in Early Childhood Education -

CUYAHOGA COMMUNITY COLLEGE
PARMA, OHIO

Associates of Arts Degree -

CUYAHOGA COMMUNITY COLLEGE

Skills

  • Computer designing using using Photoshop and Adobe Illustrator
  • Certified in an Hour of Computer Coding
  • Documentation Review
  • Conflict Management
  • Database Research
  • Service Recommendations
  • Call center experience
  • Quality Assurance
  • Staff Training
  • De-Escalation Techniques
  • Customer Support

Timeline

Senior Customer Service Representative

Spectrum
08.2022 - 05.2023

Temporary Store: Sales Associate

WHERE I’M FROM
11.2019 - 01.2020

Sales Lead

SOMA INTIMATES
06.2019 - 11.2019

Secretary to the General Manager

Francis McCafferty, MD
08.2015 - 01.2022

Candidate for Master’s Degree in Higher Education -

CLEVELAND STATE UNIVERSITY

Bachelors of Arts Degree in Sociology -

CLEVELAND STATE UNIVERSITY

Associates of Applied Science Degree in Early Childhood Education -

CUYAHOGA COMMUNITY COLLEGE

Associates of Arts Degree -

CUYAHOGA COMMUNITY COLLEGE

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MADELYN MCNAMARA