Madelyn McSparren
Warwick,Rhode Island
Summary
Finance major at the University of Rhode Island with strong academic achievement (Dean’s List, Excel and Bloomberg certified). Over 5 years of customer service and leadership experience in fast-paced environments, building excellent client communication and problem-solving skills. Actively seeking to leverage finance knowledge and customer relations expertise in a client-focused internship at Fidelity Investments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host, Server, and Manager
Kon Asian Bistro
07.2021 - Current
- Delivered high-quality customer service to diverse clientele, ensuring a welcoming and professional dining experience.
- Communicated with guests to resolve concerns quickly and effectively, demonstrating strong problem-solving and interpersonal skills.
- Trained and supervised new staff, developing leadership and team management skills.
- Managed front-of-house operations, balancing multiple responsibilities while maintaining accuracy and attention to detail.
- Managed over 50 customer calls per day.
Babysitter
Private Families
06.2024 - Current
- Provided reliable childcare for multiple families, managing schedules, activities, and household routines.
- Built strong relationships with parents and children through clear communication and trust.
- Handled responsibilities with patience and professionalism, demonstrating adaptability and problem-solving skills.
- Ensured safety and a positive environment while balancing multiple tasks.
Education
Bachelor of Science - Finance
University of Rhode Island
Kingston, RI05.2027
Skills
- Technical: Microsoft Excel (Certified), Bloomberg Terminal (Certified)
- Customer Service: Client engagement, conflict resolution, relationship building, communication
- Business Tools: Data entry, scheduling systems, POS management
- Soft Skills: Leadership, teamwork, time management, adaptability
Websites
Certification
- Excel (Advanced)
- Bloomberg Market Concepts (BMC)
Timeline
Babysitter
Private Families
06.2024 - Current
Host, Server, and Manager
Kon Asian Bistro
07.2021 - Current
Bachelor of Science - Finance
University of Rhode Island
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