Madelyn Mercado
Kissimmee,FL
Summary
Accomplished Clerk with a proven track record at the School District of Osceola County, adept in Microsoft Office and customer satisfaction. Excelled in streamlining processes, enhancing administrative support, and fostering critical thinking. Demonstrated exceptional organizational skills and a commitment to maintaining confidentiality, significantly improving department efficiency.
Overview
23
23
years of professional experience
Work History
Clerk I
School District of Osceola County
Kissimmee, FL
07.2016 - Current
- Responds to all customer inquiries in a timely, efficient, and professional manner.
- Manages phone correspondence by handling inquiries effectively and forwarding calls to the appropriate departments.
- Greet visitors to the School Nutrition Services Department and fill inquiries about employment opportunities.
- Generated work orders for district's maintenance department following School Nutrition Services Department guidelines.
- Followed established protocols to maintain confidentiality of students eligible for subsidized meals.
- Managed the issuance of ID badges for all School Nutrition Services Department staff.
- Managed distribution of employee uniforms.
- Executed supplementary duties as directed by Department's head.
- Assisted customers with inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Monitored office supplies inventory and placed orders when necessary.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Scanned documents into digital formats ensuring accuracy of content.
- Answered customer inquiries via phone and email.
- Organized and maintained filing systems for confidential documents.
Courtroom Clerk
General Court of Justice
Fajardo, Puerto Rico
11.2001 - 06.2015
- Transcribed court sessions precisely using digital recording tools.
- Supplied accurate records of legal proceedings as required.
- Transcribed recorded proceedings following established formats.
- Directed calls to relevant departments ensuring effective communication.
- Performed administrative duties across multiple teams.
- Processed forms following specified court protocols.
- Facilitated efficient handling of inquiries by guiding visitors and callers to appropriate contacts.
- Adapted to newly developed and implemented office technologies.
- Operated office equipment, such as fax machines, copiers, or phone systems and arranged for repair when needed.
Education
BBA - Office System (Executive Secretary)
Universidad Del Este
Carolina, Puerto Rico.05.1998
Skills
- Critical thinking
- Administrative support
- Customer satisfaction
- Active listening
- Knowledge sharing
- Idea generation
- Detail-oriented
- Service-oriented
- Typing (60 wpm)
- On-the-job excellence
- Organizational skills
- Coordination skills
- Process evaluation
- Process improvement
- Time management
- Conflict management
- Microsoft Office proficiency
- Decision making
Timeline
Clerk I
School District of Osceola County
07.2016 - Current
Courtroom Clerk
General Court of Justice
11.2001 - 06.2015
BBA - Office System (Executive Secretary)
Universidad Del Este
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