Madelyn Miller
Pasadena,CA
Summary
Energetic and high-spirited Sales Expert with demonstrated ability in working well in busy environments, and leading successful teams with dynamic coaching skills. Consistently goes above and beyond to support team members, and to make clients comfortable and confident in the service they are receiving. Has expansive knowledge on proper selling behaviors and strategies, and passes that knowledge on by coaching team members to build up their confidence. Routinely implements effective communication skills and is highly empathetic and intuitive in a team setting.
Overview
6
6
years of professional experience
Work History
ABO Certified Optician Supervisor
Warby Parker
07.2022 - Current
- Strengthens relationships with returning patients through personalized attention to individual needs during visits.
- Troubleshoots issues with eyewear fittings or prescriptions, delivering quick resolutions for improved client satisfaction.
- Contributes to increased sales by effectively presenting the benefits of various lens options.
- Manages a team of opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Enhances team performance through effective communication with colleagues and management, fostering a positive work environment.
- Works closely with in-house Optometrist to ensure organization and efficiency regarding appointment books, pretesting patients and maintaining professional but personal relationships with returning patients.
- Creates effective and strategic schedules based off the needs of the business.
Lead Sales Key Holder
House of Intuition
09.2021 - 05.2022
- Greeted clients and offered special knowledge about products and services.
- Maintained close relationships with returning clients by building up a level of trust and understanding of ones individual needs.
- Completed in-store purchases, handled in-store returns, audited and organized the store on a weekly basis, replenished merchandise and opened/closed store daily.
- Scheduled clients for services and classes and maintained appointment books.
Sales Specialist
Bath and Body Works
11.2018 - 03.2021
- Exceeded sales goals during shifts and set a good example for sales associates and seasonal associates by demonstrating key selling behaviors.
- Assisted customers in locating various products throughout the store and moved with pace and energy to ensure each customer has been helped.
- Demoed and recommended product to add-on to the customer's basket based off personal needs.
- Replenished and organized merchandise on displays, assisted with window changes, signage placement, etc., handled returns and exchanges, handled basic register duties.
Skills
- Extensive sales and customer service experience
- Proven ability to exceed expectations and set new goals
- Quick learner, versatile, always open to learning and mastering new skills
- Enjoys interacting with others and thrives in a collaborative workplace
- Hands on experience with event planning and management
- Highly organized and motivated
Timeline
ABO Certified Optician Supervisor
Warby Parker
07.2022 - Current
Lead Sales Key Holder
House of Intuition
09.2021 - 05.2022
Sales Specialist
Bath and Body Works
11.2018 - 03.2021
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