Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Madelyn Mills

Glen Allen,VA

Summary

Motivated and versatile individual with hands-on experience in customer service, animal care, and youth support. Proven ability to manage fast-paced environments as a Floor Staff member at Regal Cinemas and a Kennel Tech Manager in an animal daycare, with strong leadership, multitasking, and communication skills. Background includes tutoring, babysitting, and active participation in 4-H, demonstrating a passion for mentoring, responsibility, and community involvement. CPR certified, highly creative, and detail-oriented, with strong writing skills, and a typing speed of 55–60 WPM. Currently pursuing a degree in psychology to help others through compassionate, research-based care. Brings a blend of empathy, professionalism, and adaptability to every role.

Overview

3
3
years of professional experience

Work History

Floor Staff

Regal Cinemas
Glen Allen, Virginia
06.2023 - Current
  • Provided excellent customer service in a fast-paced theater environment, ensuring a positive guest experience.
  • Operated point-of-sale (POS) systems for ticket and concession sales, with accuracy and efficiency.
  • Maintained the cleanliness and organization of the lobby, auditoriums, restrooms, and other public areas.
  • Monitored and enforced theater policies to ensure guest safety and satisfaction.
  • Assisted with crowd control during peak hours, movie premieres, and special events.
  • Supported opening and closing procedures, including cash handling, inventory, and restocking supplies.
  • I communicate effectively with team members and management to ensure smooth daily operations.
  • Conducted one-on-one training sessions with new employees

Kennel Staff Lead

Pawcienta Pet Resort
Montpelier, Virginia
09.2022 - 06.2023
  • Provided comprehensive care for dogs and various animals, including feeding and administering medications.
  • Maintained detailed records of feeding schedules, medical treatments, and behavior observations.
  • Ensured compliance with health, safety, and sanitation protocols across all areas of the facility.
  • Communicated with pet owners regarding pets’ behavior, health issues, and care routines.
  • Managed animal intake and discharge processes, conducting temperament assessments for safe group play.
  • Assisted with grooming services and supported emergency veterinary care as necessary.
  • Supervised daily operations of the kennel and daycare facility, ensuring safety and cleanliness of all animals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Education

High School Diploma -

J. Sargeant Reynolds Community College
Richmond, VA

Skills

Customer Service, Communication
  • Strong verbal communication and active listening skills to understand and meet customer needs
  • Friendly, approachable, and welcoming attitude that helps create a positive guest experience
  • Skilled in conflict resolution and remaining calm under pressure during challenging interactions
  • Patience and professionalism when assisting a diverse range of customers and resolving concerns
  • Confident in promoting products and services to increase sales and customer satisfaction
  • Ability to explain services, promotions, and policies clearly and effectively
  • Skilled at de-escalating difficult situations while maintaining a respectful tone
  • Experienced in providing personalized recommendations to enhance the customer experience
  • Consistent in delivering fast, accurate service, with a focus on quality and detail
  • Capable of multitasking while engaging customers in a high-volume setting
  • Strong interpersonal skills, with the ability to build trust and rapport with guests
  • Attentive to body language and customer cues to anticipate needs or concerns
  • Able to adapt communication style based on customer personality and situation
  • Driven to exceed service expectations and contribute to positive online and in-person feedback
  • Experienced in training and guiding new staff members in customer service best practices
  • Committed to maintaining a clean, inviting, and inclusive environment for all guests




Retail, Operational Skills
  • Cash handling and POS system proficiency
  • Processing refunds, exchanges, and resolving billing issues
  • Retail merchandising and product placement expertise
  • Store opening and closing procedures
  • Adherence to company policies, health, and safety standards
  • Cleaning, sanitation, and facility maintenance
Time Management, Multitasking
  • Efficient time management during high-volume periods
  • Ability to multitask in fast-paced environments, such as customer service, while maintaining cleanliness
  • Prioritizing tasks to ensure smooth daily operations
Teamwork, Workplace Skills
  • Works effectively in team environments, promoting a cooperative and respectful atmosphere
  • Strong communication with coworkers and leadership to ensure smooth daily operations
  • Willing to assist team members during busy shifts or challenging situations
  • Adaptable to shifting responsibilities, covering different roles as needed without disruption
  • Encourages team morale and helps create a positive work environment
  • Experienced in onboarding and training new staff, ensuring they understand procedures and expectations
  • Takes initiative to identify and solve issues before they impact the team or customers
  • Open to feedback, and always looking for ways to improve team efficiency and service
  • Demonstrates accountability, reliability, and a commitment to shared goals

References

References available upon request.

Timeline

Floor Staff

Regal Cinemas
06.2023 - Current

Kennel Staff Lead

Pawcienta Pet Resort
09.2022 - 06.2023

High School Diploma -

J. Sargeant Reynolds Community College

Similar Profiles

CREATE PROFILE
Madelyn Mills