Summary
Overview
Work History
Education
Skills
Timeline
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Madelyn Moss

Saint Louis,Missouri

Summary

Professional and polite demeanor during peak business hours. Reliable and highly motivated to reach daily goals. Employs problem-solving skills and resources to address patients requests and needs. Prepared to deliver excellent service, dependability, and efficiency. Amenable and quick to understand new concepts. Accomplished communicator with a track record of customer service satisfaction.

Overview

12
12
years of professional experience

Work History

Sales Associate

Trader Joe's
11.2023 - 07.2024
  • Organized shelves and merchandise to maintain store visual appeal and attract customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Front Desk Management

Bonne Terre Healthcare Clinic
02.2020 - 02.2023
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.

Waitress

Shamrock Bar and Grill
09.2019 - 11.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Checked guests' identification before serving alcoholic beverages.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.

Sales Associate

American Eagle
06.2016 - 03.2018
  • Handled cash transactions efficiently while adhering to company cash handling policies.
  • Promoted customer application to American Eagle Credit Cards with great success.
  • Assisted customers with clothing sizing and product selections.
  • Worked in American Eagle promotion pop-ups in San Diego.
  • Achieved status of Jean expert and Bra expert through ability to size and sell garments.

Education

Bachelor's - Accounting And Finance

Central Methodist University
Fayette, MO

Associate of Arts - Music Education

Mineral Area College
Park Hills, MO
05-2015

High School Diploma -

North County High School
Bonne Terre
05-2013

Skills

  • Professionalism and courtesy
  • Customer relationship development
  • Patience and empathy
  • Teamwork and correspondence
  • Following through with tasks
  • Excellent people and animal skills
  • Reliable and punctual
  • Animal grooming
  • Animal Handling
  • Client Education

Timeline

Sales Associate

Trader Joe's
11.2023 - 07.2024

Front Desk Management

Bonne Terre Healthcare Clinic
02.2020 - 02.2023

Waitress

Shamrock Bar and Grill
09.2019 - 11.2021

Sales Associate

American Eagle
06.2016 - 03.2018

Bachelor's - Accounting And Finance

Central Methodist University

Associate of Arts - Music Education

Mineral Area College

High School Diploma -

North County High School

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Madelyn Moss