Hi, I’m
Madelyn Norman
Client Success Specialist
Gilbert,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
years of professional experience
3
Years of experience working from home
2
Years of SaaS experience
Work History
SmartyStreets
Business Development Representative
08.2022 - 10.2022
Job overview
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new and prospective clients.
- Employed consultative approach to assess customer needs and business challenges.
- Participated in SaaS conferences, trade shows, and events to generate leads.
SmartyStreets
Customer Success Specialist
04.2021 - 08.2022
Job overview
- Maintained customer satisfaction with NPS score of 69 by using forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls and emails promptly
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
Young Living Member Services
Payment Specialist
10.2019 - 04.2021
Job overview
- Responded to 100 + inbound inquiries daily regarding accounts and payments.
- Made outbound calls to customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
Young Living Member Services
Customer Success Specialist
01.2019 - 10.2019
Job overview
- Made 500+ sales calls weekly to existing customers to cultivate relationships and maintain business.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Recommended products to customers, thoroughly explaining details.
- Built constructive customer relationships to improve loyalty and recommendations.
Education
Brigham Young University - IdahoRexburg, ID
Bachelor of Science from Public Health
2024
Skills
- Customer Relationship Management
- Account Management
- Account Reconciliation
- Lead Qualification
- Client Onboarding
- CRM Automation
Timeline
Business Development Representative
SmartyStreets
08.2022 - 10.2022
Customer Success Specialist
SmartyStreets
04.2021 - 08.2022
Payment Specialist
Young Living Member Services
10.2019 - 04.2021
Customer Success Specialist
Young Living Member Services
01.2019 - 10.2019
Brigham Young University - Idaho
Bachelor of Science from Public Health
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