MADELYN PEREZ
Jamaica,NY
Summary
Results-driven Operations Associate with expertise in customer service and food management. Proven track record of enhancing productivity through effective leadership, strategic planning, and streamlined operational procedures. Exceptional organizational skills and attention to detail have led to significant improvements in operational efficiency and team coordination. Adept at managing daily operations, staffing needs, and inventory control to deliver high-performance results.
Overview
10
10
years of professional experience
Work History
Barista Shift Supervisor
Jack's Stir Brew Coffee
New York, NY
04.2017 - 02.2025
- Operate and maintain various equipment, including espresso machines, blenders, commercial coffee brewers, and coffee pots, ensuring their proper functioning.
- Prepare and serve café beverages efficiently, maintaining high standards of speed, quality, and consistency.
- Train employees on the recipes for specialty coffee beverages, and seasonal offerings.
- Take responsibility for opening and closing the store, ensuring smooth operations during these periods.
- Conduct a cash count at the beginning and end of shifts to maintain accurate register balances.
- Delegate daily cleaning duties among staff members to uphold cleanliness standards.
- Monitor order-taking and food turnaround times to ensure efficient service.
- Fulfill the manager-on-duty responsibilities, addressing any customer, employee, or store-related issues.
- Encouraged baristas to suggest creative ideas for improving customer experience.
Cash Operations Associate
Related
Manhattan, NY
02.2024 - 01.2025
- Assisted in cash preparation and financial forecasting for operational needs.
- Allocated cash tills to Ambassadors for optimized transaction processes.
- Ensured all daily cash dealings by Ambassadors were correctly recorded and verified.
- Verified safe contents twice daily to ensure cash accuracy.
- Identified the needs of Ambassadors promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Ensured clear and accurate financial data through effective data entry.
- Assisted with the development of new processes and procedures to improve efficiency.
- Collaborated with other team members to coordinate meetings or activities related to operations management.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Bed Bath and Beyond
New York, NY
03.2022 - 07.2022
- Handled a high volume of customer inquiries and provided prompt and accurate assistance via phone, email, and chat.
- Resolved customer complaints and concerns in a professional and efficient manner, ensuring customer satisfaction and loyalty.
- Maintained comprehensive knowledge of Bed Bath & Beyond's products, promotions, and policies to provide accurate and up-to-date information to customers.
- Collaborated with cross-functional teams, including sales, shipping, and quality assurance, to address customer needs, and ensure timely issue resolution.
- Utilized remote software applications, customer management systems, and knowledge bases to access customer information, track interactions, and provide effective solutions.
- Consistently met or exceeded performance targets, including response time, customer satisfaction ratings, and sales goals.
- Contributed to team meetings and training sessions to share best practices, exchange ideas, and enhance overall team performance.
Supervisor
Kmart
Lebanon, PA
10.2018 - 04.2019
- Oversee and manage the daily operations of associates, ensuring their adherence to company policies and procedures.
- Ensure consistent maintenance of merchandising standards on a daily basis.
- Provide prompt and efficient service to customers by facilitating exchanges and returns of merchandise.
- Process Western Union and lottery transactions accurately and efficiently.
- Take necessary actions to address and resolve customer issues promptly.
- Implement appropriate solutions to effectively resolve customer problems.
Customer Care Specialist
Conduent Payment Integrity Solution
Guaynabo, Puerto Rico
04.2015 - 08.2017
- Aided customers by addressing inquiries, resolving issues, and offering detailed information on new products.
- Handled an average of 100 calls per day, efficiently addressing customer concerns, and providing timely solutions.
- Effectively described products to customers, offering accurate explanations regarding product details, and care instructions.
- Politely assisted customers both in person and over the telephone, ensuring a positive, helpful customer service experience.
Education
High School Diploma -
High School for Law, Advocacy and Community Justice
New York, NYSkills
- Leadership
- Coffee Expertise
- Customer Engagement
- Training and Development
- Prioritization and Time Allocation
- Problem Solving
- Communication
- Organization
- Adaptability
- Mediation Skills
- Multitasking
- Computer Skills
- Empathy
- Filing and data archiving
- Collecting information
- Data accuracy
- Numerical data entry
- Microsoft Excel
- Adaptability and flexibility
- Cash flow optimization
- Cash-handling procedures
- Attention to detail
Timeline
Cash Operations Associate
Related
02.2024 - 01.2025
Customer Service Representative
Bed Bath and Beyond
03.2022 - 07.2022
Supervisor
Kmart
10.2018 - 04.2019
Barista Shift Supervisor
Jack's Stir Brew Coffee
04.2017 - 02.2025
Customer Care Specialist
Conduent Payment Integrity Solution
04.2015 - 08.2017
High School Diploma -
High School for Law, Advocacy and Community Justice
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