MADELYN PLOTZ
Ely,IA
Summary
From the different positions I have held, I have developed a strong blend of healthcare and business skills that allow me to perform effectively in both clinical and administrative settings. My ability to multitask, communicate clearly, and resolve conflicts has consistently improved team efficiency, patient satisfaction, and overall workplace performance. I take pride in providing dependable, detail-oriented work and ensuring accuracy in every task, from patient care to front office operations. Hardworking and highly motivated, I am eager to apply my combined knowledge of healthcare, customer service, and business operations to support high-quality patient care and organizational success.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Dr. George S. Sehl, DPM - Professional Foot & Ankle Care
09.2024 - Current
- Assist in clinical procedures including wound care, nail avulsions, casting, and minor surgeries
- Prepare exam rooms, sterilize instruments, and ensure proper setup for foot and ankle treatments
- Accurately record patient histories and symptoms in EMR systems
- Educate patients on post-treatment care, orthotics, and overall foot health
- Manage front office duties including scheduling, insurance verification, and billing
- Coordinate referrals, imaging requests, and pharmacy communications
- Provide compassionate care to patients, particularly elderly and diabetic populations
- Perform X-rays and administer Shockwave therapy while maintaining HIPAA compliance and safety protocols
Cashier
Dicks Sporting Goods
10.2023 - Current
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped restock shelves when necessary to maintain an organized display area.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Enforced store safety and cleanliness standards, reducing hazards.
- Supported other departments within the store by providing assistance when needed.
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
- Identified fraudulent activities such as counterfeit currency or stolen credit cards.
- Informed customers of special promotions, loyalty programs, and discounts.
- Monitored customer traffic and proactively addressed potential issues.
Customer Service Attendant
Iowa City Parks And Recreation
05.2023 - 08.2023
- Maintained detailed records of customer interactions and transactions with accurate documentation.
- Maintained professional appearance at all times while representing the brand positively.
- Utilized problem-solving abilities to resolve conflicts between customers and other staff members.
- Answered questions and calls that customers had about our programs and facilities.
- Ensured the facilities that members were using were cleanly and organized.
- Provided exceptional customer service, including addressing customer complaints and inquiries in a timely manner.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Provided account information to customers and explained bill service policies and customer rights.
Sports Operations Assistant
Iowa Western Community College Athletic Department
08.2022 - 08.2023
- Provided administrative support to leadership to facilitate operations.
- Implemented procedures to ensure accurate data entry into various databases.
- Participated in planning and implementation of strategic initiatives to achieve business goals.
- Coordinated facilities maintenance and repairs to maintain safe, functional work environment.
- Instructed new employees regarding company policies and job duties.
- Used various software programs for efficient document creation or editing purposes.
- Welcomed visitors upon arrival and directed guests to appropriate facility locations.
- Answered questions and concerns regarding company products, services, and prices.
- Troubleshot minor problems and reported larger technical issues.
Barista
Starbucks
04.2021 - 11.2022
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Presented and explained drink menu, answering questions to educate customers.
- Maintained an efficient workflow by restocking supplies as needed throughout the day.
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines.
- Memorized or referenced readily accessible information to relay to customers.
- Built strong relationships with regulars and new customers by providing friendly, personalized service.
Education
Associate of Science - Biology
Iowa Western Community College
Council Bluffs, IA05.2024
Bachelor of Science - Health Science
University of Iowa
Iowa City, IA05-2026
Skills
- Customer service excellence
- Effective Communication
- Fraud Prevention Awareness
- Product Knowledge
- Multitasking Capabilities
- Conflict Resolution
- Work Ethic and Integrity
- Attention to Detail
- Organizational Abilities
- Teamwork and Collaboration
- Quality Assurance
Timeline
Medical Assistant
Dr. George S. Sehl, DPM - Professional Foot & Ankle Care
09.2024 - Current
Cashier
Dicks Sporting Goods
10.2023 - Current
Customer Service Attendant
Iowa City Parks And Recreation
05.2023 - 08.2023
Sports Operations Assistant
Iowa Western Community College Athletic Department
08.2022 - 08.2023
Barista
Starbucks
04.2021 - 11.2022
Associate of Science - Biology
Iowa Western Community College
Bachelor of Science - Health Science
University of Iowa
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