Madelyn Riley
Vancouver,WA
Summary
Motivated professional with a proven track record of success in the industry. Skilled at balancing team performance, customer service targets, and business objectives. Committed to maximizing productivity and optimizing procedures through close collaboration with employees. Decisive leader with strong planning and organizational skills.
Overview
10
10
years of professional experience
Work History
Manager
Tyler chartrand cleaning and construction
Vancouver, WA
01.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
Server Manager/server
Shari's Cafe and Pies
Vancouver, WA
11.2022 - 08.2023
- Monitored system performance to ensure optimal operation of servers.
- Analyzed system logs and identified potential issues with server operations.
- Coordinated with vendors regarding the purchase of new server hardware or software products.
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Delivered food to guests in a timely manner while following safety protocols.
- Provided quick and efficient clearing of tables between courses.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
Production Lead
Jakes fireworks
Winlock, WA
06.2021 - 09.2021
- Coordinated production schedules and assigned tasks to employees.
- Monitored the quality of products during production process.
- Ensured safety regulations were followed by all staff members.
- Maintained an accurate inventory of raw materials and supplies.
- Provided guidance and support to subordinates in their daily activities.
- Developed strategies for improving efficiency, productivity, and cost-effectiveness in the production line.
Server/ Server Partner
Red Robin
Vancouver, WA
08.2019 - 06.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
House Cleaner
Cleaning Authority
Vancouver, WA
07.2019 - 08.2019
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Washed windows inside and outside as needed.
- Polished metal fixtures in kitchen and bathroom areas.
- Emptied wastebaskets and replaced liners.
Host
IHOP
Vancouver, WA
09.2018 - 01.2019
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
Cashier Team Lead/ Deli Cook
Chevron
Vancouver, WA
08.2014 - 10.2018
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Developed strong working relationships with team members to foster collaboration.
Education
High School Diploma -
Heritage High School
Vancouver, WA06-2019
Skills
- Financial Management
- Staff Development
- Strategic Planning
- Policy Implementation
- Expense Tracking
- Business Development
- Safe Chemical Handling
- Safe cleaning with chemicals
- Food presentation
- Safe Food Handling
- Table Setting
- Customer Service
- Cash Register Operation
- Payment Processing
- Beverage Preparation
References
References available upon request.
Timeline
Manager
Tyler chartrand cleaning and construction
01.2024 - Current
Server Manager/server
Shari's Cafe and Pies
11.2022 - 08.2023
Production Lead
Jakes fireworks
06.2021 - 09.2021
Server/ Server Partner
Red Robin
08.2019 - 06.2021
House Cleaner
Cleaning Authority
07.2019 - 08.2019
Host
IHOP
09.2018 - 01.2019
Cashier Team Lead/ Deli Cook
Chevron
08.2014 - 10.2018
High School Diploma -
Heritage High School
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