Madelyn Ruizdeporras
Pawtucket,RI
Summary
Experienced Operations Manager with a strong history at Match Community Day Public Charter Elementary School and Boston Prep CHarter School, specializing in K-12 educational operations and bilingual family engagement. Demonstrated excellence in strategic planning and crisis management, achieving a remarkable 100% quality control in customer support. Renowned for collaboration, meticulous review skills, and comprehensive logistics oversight. Career aspirations include enhancing operational efficiency to further support educational initiatives.
Overview
19
19
years of professional experience
Work History
Grades 6-12 Family Operations Manager
Boston Prep Charter Public School
Hyde Park, MA
08.2019 - Current
- Facilitate campus-based family and community engagement, workshops and events.
- Enrollment Manager: manage all aspects of student recruitment and enrollment which include in-person Open Houses.
- Direct student yellow bus transportation services for middle school students and any students on Individualized Education Plans: Collaborate with BPS transportation, Local Motion and private busing on all busing issues; ensure smooth and regular operation of buses.
- Spanish interpretations and translations for schoolwide departments and services.
- Produce weekly Family Newsletters
- Support Family Town Halls by note taking and identifying next steps, delegating to stakeholders and and assigning ownership.
- Oversee student attendance, support the development of attendance plans to address truancy or tardiness issues.
- Streamline and improve attendance initiative and family communication
- Manage Phoenix Family Fund by providing book stipends and special financial assistance for families.
- Grading support, proctor small group testing, troubleshooting technology issues, collaborate with outside vendors/partners
- Student Advisor
- Data Analyst Support: data tracking for necessary DESE requirements
Operations Manager
Match Community Day Public Charter Elementary School
Hyde Park, MA
06.2015 - 09.2019
- Assist Director of Operation with Budget Process and Spending
- Assist with Procedure and Logistics Coordination (arrival, dismissal, lunches, parent teacher conferences and testing)
- Managed all Field Trip logistics
- Assisted with fire drills and assisted in safe mode drills
- Supervise operations team consist of Facilities and Operations Manager
- Lead contact liaison for Boston Public School Transportation office
- Led and managed events such as Parent Night, Teacher Appreciation Week, Spirit Week, New Student Orientations, Parent Council Meetings, Potlucks and Field Day
- Assist in coordinating Staff Summer Training Logistics
- Manage summer academy logistics
- Manage and hold attendance meetings with families to ensure every scholar is attending school every day; help families coordinate any transportation issues related to attendance; Social work recommendations per needed
- Spanish translations
- Social Network management through Facebook, auto calls, and emails
- Assist with School Nurse Duties
- Tend to students’ medical needs as necessary when Nurse is unavailable
- Maintain medical supply closet
- Help coordinate sight/hearing/dental exams for students & report results to parents
Assistant Director of Operations/Interim Director of Operations
Match Community Day Public Charter Elementary School
Hyde Park, MA
10.2018 - 08.2019
- Strategized planning meetings with Principal to optimize school wide systems
- Collaborated with Director of Network Operations, Data and Analytics Manage and Facilities Manager
- Building maintenance- daily walk-through of building; Daily systems management
- Budgeting, ordering materials, furniture, supplies, food etc
- Direct supervisor to Operations team including: (Front Officer Manager, Special Projects Coordinator, Lunch Assistant, Nurse, Janitor)
- Manage school-wide events (i.e.- fundraisers, picture day, field day etc.)
Office Manager
Match Community Day Charter Public School
Jamaica Plain, MA
07.2012 - 06.2015
- Create efficient systems for the front office
- Ensure supplies, signage, and more meet the needs of the school community
- Fulfill receptionist duties to the highest level, relentlessly smiling and promoting cheerfulness; and gracefully manage phone calls and messages
- Prepare, format, execute school documents and mailings to go home in folders, including weekly message to parents; distribute mail daily
- Records Keeping & Management; Manage School Supply Inventory
- Lead Summer Academy logistics
Senior Universal Case Registrar
Blue Cross & Blue Shield of MA
01.2006 - 06.2012
- Respond to high volume telephone inquiries in a timely effective manner
- Handled Crisis calls for the Behavioral Health Department
- Build Commercial, Behavioral Health and Federal cases
- Process forms for treatment and admissions received from provider offices and inpatient facilities
- Collaborate with Case Managers to build Mental Health cases for substance abuse, detox, and psychiatric care utilizing MCPS
- Work with member and provider services along with various facilities to resolve and investigate issues resulting from telephone calls
- Achieved 100% quality control and efficient and high customer service each month
- Perform duties to ensure Call Center meets all performance goals and standards
Education
Project Management Online Course -
09.2023
Rising Leader Program (Coaching/Leading) -
05.2019
CPR -
01.2014
Boston EMS Training Certificate -
07.2008
Diploma -
The English High School
Skills
- Customer Support Expertise
- K-12 Educational Operations
- Family Engagement
- Gmail Proficiency
- Proficient in Microsoft Word
- Excel
- PowerPoint
- Microsoft Outlook Proficiency
- Internet Explorer
- Mail Merge Proficiency
- Power School
- Power Teacher
- Deans List
- School-Mint
- Bilingual (English/Spanish)
- Collaborative Team Member
- Proactive Solution Developer
- Meticulous Review Skills
- Proficient in Handling Multiple Priorities
- Incidents management
- Cross-functional communication
- Strategic planning
- Cultural awareness
- Crisis management
- Team building/leadership
- Logistics oversight
Timeline
Grades 6-12 Family Operations Manager
Boston Prep Charter Public School
08.2019 - Current
Assistant Director of Operations/Interim Director of Operations
Match Community Day Public Charter Elementary School
10.2018 - 08.2019
Operations Manager
Match Community Day Public Charter Elementary School
06.2015 - 09.2019
Office Manager
Match Community Day Charter Public School
07.2012 - 06.2015
Senior Universal Case Registrar
Blue Cross & Blue Shield of MA
01.2006 - 06.2012
Project Management Online Course -
Rising Leader Program (Coaching/Leading) -
CPR -
Boston EMS Training Certificate -
Diploma -
The English High School
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