Madelyn Shaler
Pasadena,TX
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
13
13
years of professional experience
Work History
Logistics Coordinator
Intercontinental Terminals Company
08.2019 - Current
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked railcars and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Improved order accuracy through meticulous data entry and verification processes.
- Assisted in development and implementation of logistics procedures to provide roadmap for daily operations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Prepared and presented reports to management on logistics performance.
Service Manager
Texas Roadhouse
10.2011 - 08.2019
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Took ownership of customer issues and followed problems through to resolution.
- Entered job costing data from payroll records and supported payroll administration process.
- Gathered and prepared bi-weekly payroll documentation to support human resources and payroll departments.
- Assessed the effectiveness of implemented changes periodically, adjusting strategies as needed based on performance metrics and feedback from staff members.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
High School Diploma -
Barbers Hill High School
Mont Belvieu, TX05.2013
Skills
- Problem-Solving
- Decision-Making
- Spreadsheet tracking
- Data Entry
- Attention to Detail
- Customer Service
- Performance Improvement
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Time Management
- Motivational Leadership
Timeline
Logistics Coordinator
Intercontinental Terminals Company
08.2019 - Current
Service Manager
Texas Roadhouse
10.2011 - 08.2019
High School Diploma -
Barbers Hill High School
Similar Profiles
Omar RivasOmar Rivas
Millwright at Intercontinental Terminals CompanyMillwright at Intercontinental Terminals Company
Chevy CornettChevy Cornett
Plant Operator at Intercontinental Terminals CompanyPlant Operator at Intercontinental Terminals Company
Vinoth RajarajanVinoth Rajarajan
Sr. Instrumentation Technician at M/s.SABTANK (PCQ-2 Terminals) ,SABIC COMPANY At M/s. EXPERTISE CONTRACTING COMPANY Pvt.Ltd.Sr. Instrumentation Technician at M/s.SABTANK (PCQ-2 Terminals) ,SABIC COMPANY At M/s. EXPERTISE CONTRACTING COMPANY Pvt.Ltd.
DIANA PACHECODIANA PACHECO
Teller at Shell Federal Credit UnionTeller at Shell Federal Credit Union
Christopher D. TenneyChristopher D. Tenney
Welder at Hannibal South, Inc.Welder at Hannibal South, Inc.