Madelyn Shaler
Pasadena,TX
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
13
13
years of professional experience
Work History
Logistics Coordinator
Intercontinental Terminals Company
08.2019 - Current
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked railcars and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Improved order accuracy through meticulous data entry and verification processes.
- Assisted in development and implementation of logistics procedures to provide roadmap for daily operations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Prepared and presented reports to management on logistics performance.
Service Manager
Texas Roadhouse
10.2011 - 08.2019
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Took ownership of customer issues and followed problems through to resolution.
- Entered job costing data from payroll records and supported payroll administration process.
- Gathered and prepared bi-weekly payroll documentation to support human resources and payroll departments.
- Assessed the effectiveness of implemented changes periodically, adjusting strategies as needed based on performance metrics and feedback from staff members.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
High School Diploma -
Barbers Hill High School
Mont Belvieu, TX05.2013
Skills
- Problem-Solving
- Decision-Making
- Spreadsheet tracking
- Data Entry
- Attention to Detail
- Customer Service
- Performance Improvement
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Time Management
- Motivational Leadership
Timeline
Logistics Coordinator
Intercontinental Terminals Company
08.2019 - Current
Service Manager
Texas Roadhouse
10.2011 - 08.2019
High School Diploma -
Barbers Hill High School
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