Madelyn Smith
Corinth,MS
Summary
Dynamic and results-oriented professional with a proven track record in customer engagement and relationship building, honed at Rich's Westside Convenience and Medical Plaza Pharmacy. Excelled in enhancing sales and pharmacy productivity through effective customer care and meticulous stock management. Skilled in personnel training and cash handling, demonstrating a commitment to excellence and a knack for boosting customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Salesperson
Rich's Westside Convienence
05.2024 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Pharmacy Technician
Medical Plaza Pharmacy
08.2020 - 04.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
Education
Bachelor of Arts - Marketing
Mississippi State University
Starkville, MS05.2025
Associate of Arts - Kinesiology
Northeast Mississippi Community College
Booneville, MS05.2023
High School Diploma -
Booneville High School
Booneville, MS05.2021
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Product description
- Social selling
- Customer Service
- Personnel Training
- Product Merchandising
- Cash Handling
- Stock management
- Point of sale operation
Timeline
Salesperson
Rich's Westside Convienence
05.2024 - Current
Pharmacy Technician
Medical Plaza Pharmacy
08.2020 - 04.2023
Bachelor of Arts - Marketing
Mississippi State University
Associate of Arts - Kinesiology
Northeast Mississippi Community College
High School Diploma -
Booneville High School
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