Madelyn Smith
Lakewood,OH
Summary
Experienced manager skilled in delegating responsibilities and overseeing daily operations. Demonstrates a strong understanding of business management, financial principles, and effective leadership. Consistently establishes and achieves business and profit objectives. Proven track record of success in driving results and leading teams effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist Clerk
Awesome Paws Pet Salon
07.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
Bottled Water Sales Representative
Culligan of Cleveland
06.2023 - 01.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Implemented CRM tools to track customer interactions and sales progress.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Merchandiser
PepsiCo
02.2023 - 06.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Doggy Daycare Attendant
Paws by the Lake
09.2022 - 02.2023
- Assessed interactions among dogs to maintain a safe environment.
- Escort dogs from the front desk to the small dog daycare room.
- Maintained a high standard of hygiene with frequent cleaning.
- Enhanced customer satisfaction by providing excellent care and attention to pets during daycare hours.
- Fostered a positive working environment by supporting co-workers in completing tasks as needed while contributing to a team-oriented approach towards daily operations.
- Participated in ongoing training sessions to continuously improve knowledge on canine behavior patterns, communication styles, and best practices in caring for dogs within a daycare setting.
- Increased pet safety through vigilant monitoring of play areas, promptly addressing any conflicts or issues.
1st Assistant Department Manager
Menards
03.2019 - 09.2022
- Strengthened protection of confidential data through restricted system access.
- Met customer demands by tracking market changes and revising strategies accordingly
- Investigated customer complaints, identifying and changing processes to remove faults
- Collaborated with other departments to achieve company-wide goals and improve overall performance.
- Maintained accurate financial records by diligently tracking expenses, revenues, and budgets for the department.
- Evaluated staff performance, providing constructive feedback and coaching to enhance skill sets.
- Reduced employee turnover by creating a positive work environment through open communication and regular feedback.
- Assisted in the development of strategic plans for department growth and expansion.
- Managed daily operations, overseeing staff schedules, inventory management, and budgeting.
- Implemented targeted marketing initiatives that increased customer traffic and boosted sales revenue.
- Monitored sales data, identifying trends to optimize inventory levels and product mix.
- Increased customer satisfaction with exceptional service and timely resolution of concerns.
- Provided exceptional support to Department Manager as needed on critical decision-making tasks, project management activities, or handling escalated issues from customers or employees alike.
Uncertified Veterinarian Tech
Landing Animal Hospital
08.2019 - 02.2020
- Evaluated medical inventories and restocked needed supplies
- Cleaned rooms following procedures and restocked supplies and materials
- Protected patients through ongoing monitoring and proactive treatment adjustments
- Maintained proper supply levels and organized tools for easy access before each surgery
- Practiced veterinary medicine with emphasis on preventive care, chronic disease management and emergency medicine in small animals.
- Actively participated in continuing education opportunities to stay current on advancements within the veterinary field.
Crew Member
Culvers
06.2018 - 03.2019
- Maintained high cleanliness and adhered to health code standards
- Worked closely with managers and fellow crew members to prepare orders
- Delivered timely service and performed sanitation tasks
- Kept wait times low through fast order taking and payment processing
- Cleaned, swept and mopped food preparation and FOH areas
- Cross-trained in multiple positions to assist during busy periods
- Displayed proper image to customers and adhered to company dress code and uniform standards
Education
High School Diploma -
Avon Lake High School
Avon Lake, OH06.2019
Skills
- Schedule management
- Analytical thinking
- Staff training
- Customer service
- Team development
- Budget administration
- Front Desk
- Pet Care
- Project Management
- Kennel Experience
- Equine Experience
- Business Development
- Event Planning
- Management
- Leadership
- Animal Care
- Dog Handling
- Payroll
- Administrative Experience
- Pet Sitting
- Cleaning Experience
- Appointment scheduling
- Document preparation
- Typing speed
- Maintaining cleanliness
Certification
Driver's License, 01/01/22, 01/01/26
Additional Information
During High School, I participated in senior project at Avon Lake Animal Clinic for a month.
Assessments
- Customer focus & orientation, Proficient, 12/01/22
- Administrative assistant/receptionist, Proficient, 12/01/22
- Management & leadership skills: Impact & influence, Completed, 12/01/22
- Sales skills, Completed, 12/01/22
- Medical receptionist skills, Completed, 09/01/22
Timeline
Receptionist Clerk
Awesome Paws Pet Salon
07.2024 - Current
Bottled Water Sales Representative
Culligan of Cleveland
06.2023 - 01.2024
Merchandiser
PepsiCo
02.2023 - 06.2023
Doggy Daycare Attendant
Paws by the Lake
09.2022 - 02.2023
Uncertified Veterinarian Tech
Landing Animal Hospital
08.2019 - 02.2020
1st Assistant Department Manager
Menards
03.2019 - 09.2022
Crew Member
Culvers
06.2018 - 03.2019
High School Diploma -
Avon Lake High School
Driver's License, 01/01/22, 01/01/26
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