Madelyn Sosa
Research Assistant
Brooklyn,NY
Summary
Personable and dedicated Customer Service Representative with extensive experience in Human Services industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
33
33
years of professional experience
Work History
Research Assistant
Icahn School of Medicine at Mount Sinai
09.2024 - Current
- Daily reconciliation of voice messages.
- Daily reconciliation of all intake calls and completion of phone screens.
- Daily updates to respective phone screen logs upon completion of phone screen.
- Computer access to phone log & password.
- Administrator of the day will keep accounts of all daily study team prescreen and provide number to Ashanta for huddle note.
- Provide overview of scheduled participants. Discuss which participants are coming in on that day.
- To discuss progress of pre-screens and study visits at the end of the day for the email updates to the team.
- To remind the team to send out confirmation to participants for the next day.
- Study phones to be handed off to the study team member responsible for the day with confirmation of the receipt via email.
- Scheduling of existing participants secondary appointments.
- Posting Ads and flyers.
- Visiting clinics and other community networks located in recruitment hub.
Owner
Maddy's Beauty's
02.2012 - 12.2022
- Managed daily operations of business, making sure appointments are confirmed & making sure whatever job is coming up that all materials needed are made available.
- Created customized hair styles according to client's preferences and facial features.
- Applied makeup for special occasions such as weddings or proms.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Engaged with customers by providing friendly conversation during services.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
Accounts Payable & Receivable
Mobile Eight Apparel
09.1995 - 08.2001
- Prepared and processed accounts payable, receivable, and payroll transactions.
- Managed accounts payable, receivable processes ensuring timely payments, collections.
- Managed accounts payable, receivable activities for multiple companies in the garment industry.
- Prepared monthly reconciliation of accounts payable, receivable, bank statements, and other general ledger accounts.
- Maintained relationships with vendors and customers related to accounts receivable and payable issues.
Cashier
Associated Supermarket
06.1991 - 11.1993
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
Education
GED -
Opportunity For A Better Tomorrow
Brooklyn, NY03-1995
Skills
- Customer Service
- Appointment Scheduling
- Data Entry
- Data Collection
- Inbound and Outbound Calling
- Paperwork Processing
- Project management abilities
- Typing proficiency
- Researching
- Administrative Support
- Problem-solving abilities
Timeline
Research Assistant
Icahn School of Medicine at Mount Sinai
09.2024 - Current
Owner
Maddy's Beauty's
02.2012 - 12.2022
Accounts Payable & Receivable
Mobile Eight Apparel
09.1995 - 08.2001
Cashier
Associated Supermarket
06.1991 - 11.1993
GED -
Opportunity For A Better Tomorrow
Languages
Spanish
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