Madelyn Staples
Denver,CO
Summary
Dynamic customer service professional with a proven track record at Home Depot, excelling in complaint resolution and enhancing customer satisfaction. Skilled in POS system operation and inventory management, I foster positive relationships and consistently exceed service goals, ensuring a welcoming environment that promotes loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Home Depot
10.2022 - Current
- Processed customer transactions efficiently using POS systems.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in training new cashiers on operational procedures and best practices.
- Collaborated with team members to enhance overall customer service experience.
- Streamlined checkout processes to reduce wait times during peak hours.
- Monitored inventory levels at the register to ensure product availability.
- Adhered to safety protocols and company policies while handling merchandise.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Employee
Chipolte
05.2022 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Personal Assistant
Dietrich and Company
05.2021 - 08.2021
- Managed calendars and scheduled appointments for executives, ensuring efficient time management.
- Coordinated travel arrangements, including transportation and accommodations, optimizing itineraries.
- Prepared meeting agendas and took detailed minutes during discussions to support follow-up actions.
- Assisted in project management tasks by tracking deadlines and deliverables, enhancing workflow organization.
- Maintained filing systems and databases, ensuring accurate documentation and easy retrieval of information.
- Communicated with clients and vendors professionally, fostering positive relationships and timely responses.
- Supported event planning initiatives by organizing logistics and resources for successful execution of company events.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Education
High School Diploma -
Thomas Jefferson High School
Denver, CONo Degree - Exercise Science
Metropolitan State University of Denver
Denver, CO05-2026
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Guest services
- Product knowledge
- Customer focus
- Customer inquiries
- POS system operation
- Refund handling
- Inventory management
- Payment collection
- Merchandise restocking
- Retail merchandising
- Product merchandising
- Product recommendations
- Time management
Timeline
Customer Service Cashier
Home Depot
10.2022 - Current
Employee
Chipolte
05.2022 - 10.2022
Personal Assistant
Dietrich and Company
05.2021 - 08.2021
High School Diploma -
Thomas Jefferson High School
No Degree - Exercise Science
Metropolitan State University of Denver