Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Madelyn Stearns

Madelyn Stearns

South Lake Tahoe,CA

Summary

Enthusiastic team player seeking a position that will utilize my guest service skills and hospitality experience. Motivated to learn new experiences outdoors/indoors that make everyone satisfied.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Head Food Runner, Mcp's Taphouse and Grill

Belen Urrutia
05.2025 - 08.2025
  • Coordinated food delivery to ensure timely service and enhance guest satisfaction.
  • Managed inventory levels, maintaining optimal stock for kitchen operations.
  • Trained new staff on efficient food running procedures and customer service standards.
  • Collaborated with kitchen and serving staff to streamline communication during peak hours.
  • Resolved guest inquiries or concerns promptly, fostering positive dining experiences.
  • Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
  • Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
  • Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
  • Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
  • Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
  • Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.

Restaurant Team Member

Base Camp Pizza
10.2023 - 08.2024
  • Expeditor, Food Runner, Hostess and Bus person
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
  • Assisted in food preparation, ensuring adherence to safety and quality standards.
  • Operated point-of-sale system to process orders and handle cash transactions accurately.
  • Adapted quickly to changing priorities during peak service hours, maintaining high service levels.
  • Supported inventory management by restocking supplies and tracking product availability.
  • Engaged with customers to promote menu items, enhancing overall dining experience.
  • Participated in staff training sessions, sharing knowledge of menu offerings and operational procedures.

Busperson, Food Runner & Cook

360 Smokehouse BBQ, Sierra At Tahoe Resort
12.2022 - 04.2023
  • Developed excellent relationships with managers and fellow team members to support team success.
  • Assisted servers in delivering food and beverages, ensuring timely service to guests.
  • Maintained cleanliness and organization of dining areas, contributing to positive guest experiences.
  • Collaborated with kitchen staff to replenish supplies and maintain efficient workflow during peak hours.
  • Supported team members in setting up dining spaces for special events and large parties.
  • Monitored guest needs throughout meals, providing prompt assistance as required.
  • Handled dishwashing duties, ensuring adherence to health and safety standards consistently.

Hostess

The Beacon Bar & Grill
06.2022 - 08.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Managed guest seating arrangements to optimize flow and minimize wait times.
  • Assisted in training new staff on greeting protocols and customer service standards.
  • Coordinated with kitchen and bar staff to ensure timely order delivery to guests.
  • Handled guest inquiries and provided information about menu items and specials.
  • Maintained cleanliness and organization of the front-of-house area for positive guest experiences.
  • Monitored dining room ambiance, adjusting lighting and music levels as needed for comfort.
  • Fostered a welcoming atmosphere by engaging with guests upon arrival and departure.

Hostess & Busperson

Cold Water Brewery And Grill
10.2021 - 02.2022
  • Provided exceptional service welcoming guests and answering questions.
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize seating efficiency during peak hours.
  • Coordinated with kitchen and wait staff to streamline service flow.
  • Assisted in training new host staff on operational procedures and customer service standards.
  • Handled guest inquiries and concerns with professionalism and courtesy.
  • Monitored dining area for cleanliness and readiness, maintaining high standards of presentation.
  • Developed familiarity with menu offerings to provide informed recommendations to guests.
  • Implemented feedback mechanisms to enhance guest experience and operational effectiveness.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

California State University Monterey Bay

High School Diploma -

South Tahoe High School
South Lake Tahoe, CA
06-2024

Skills

  • Service-Oriented
  • Personable and Friendly
  • Guest Greeting and Seating
  • Opening and Closing Procedures
  • Reliable and Trustworthy
  • Team Player
  • Flexible and Adaptable
  • Verbal and Written Communication
  • Wait List Management
  • Cleaning and Sanitizing
  • Food safety knowledge
  • Cleaning techniques
  • Verbal and written communication
  • Supply Restocking
  • Food safety measures
  • Menu Memorization
  • Table Setting
  • Strong Work Ethic
  • Cash Handling
  • Order Management
  • Guest Engagement
  • Hospitality service expertise
  • Service prioritization
  • Food safety understanding
  • Professional Appearance
  • Dining area maintenance
  • Food presentation
  • Order accuracy
  • Cleanliness standards

Certification

California Food Handlers Card

References

  • Belen Urrutia, Restaurant Manager, Cold Water Brewery, 530.545.9467
  • Carly Schleh, HR Manager, Marriott Resorts, 530.570.1292
  • Griffin Wagner, Restaurant Manager, Sierra at Tahoe Resort, 413.636.2601
  • Scott Justice, Food & Beverage Director, Sierra at Tahoe Resort, 530.543.3143
  • Jakki Mcguigan, Restaurant manager, Basecamp pizza co, 530.448.9462
  • Belen Urrutia, restaurant manager, mcp's taphouse and grill, 530.545.9467

Timeline

Head Food Runner, Mcp's Taphouse and Grill

Belen Urrutia
05.2025 - 08.2025

Restaurant Team Member

Base Camp Pizza
10.2023 - 08.2024

Busperson, Food Runner & Cook

360 Smokehouse BBQ, Sierra At Tahoe Resort
12.2022 - 04.2023

Hostess

The Beacon Bar & Grill
06.2022 - 08.2022

Hostess & Busperson

Cold Water Brewery And Grill
10.2021 - 02.2022

California State University Monterey Bay

High School Diploma -

South Tahoe High School

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