Madelyn Stephens
Bucyrus
Summary
Results-driven Optical Lab Associate with a proven track record at Interstate Optical, excelling in quality control and problem-solving. Demonstrated attention to detail and effective teamwork, consistently achieving high production targets while adhering to safety protocols. Skilled in data collection and committed to maintaining a clean, organized work environment.
Overview
6
6
years of professional experience
Work History
Optical Lab Associate- Tracer
Interstate Optical
06.2025 - Current
- Conducted routine laboratory tests adhering to safety protocols and quality standards.
- Trace demo lens, or frames to size for prescription lens
- Quality control
- Fix any mistakes with sizing for the glasses
- send to the edgers at least 800 frames a day
- document and do calibrations to the tracing machines
- keep a clean work environment
- wear proper PPE
Packer/Production Line Assembly Worker
Timken
06.2023 - 08.2024
- Packed and labeled products according to specifications and quality standards.
- Operated packaging machinery, ensuring optimal performance and minimal downtime.
- Maintained cleanliness and organization of packing area to enhance efficiency.
- Collaborated with team members to meet daily production goals consistently.
- Inspected finished goods for defects, ensuring adherence to quality control measures.
- Assisted in training new employees on packing procedures and safety protocols.
- Implemented process improvements that enhanced workflow efficiency within the packing department.
- Documented inventory levels and reported discrepancies to management for resolution.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Improved team collaboration through effective communication and coordination with coworkers.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Inspected items to identify discrepancies and damages and reported to supervisor.
Assistant Manager
Marathon Gas Station
12.2022 - 06.2023
- Assisted team in executing daily operations and maintaining workflow efficiency.
- Coordinated staff schedules to optimize resource allocation and enhance productivity.
- Supported inventory management processes, ensuring accurate stock levels and timely replenishment.
- Implemented standard operating procedures to improve service quality and operational consistency.
- Analyzed customer feedback to identify areas for service improvement and implement necessary changes.
- Trained new employees on company policies, procedures, and best practices for effective performance.
- Collaborated with management to develop strategies aimed at boosting team morale and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Manufacturing Associate
American Plastics Company
09.2022 - 11.2022
- Operated machinery to assemble products efficiently and accurately.
- Conducted quality checks to ensure compliance with production standards.
- Assisted in training new associates on safety protocols and operational procedures.
- Monitored inventory levels and reported discrepancies to management promptly.
- Collaborated with team members to optimize workflow and reduce downtime.
- Maintained cleanliness and organization of work areas to promote safety.
- Followed detailed production schedules to meet deadlines consistently.
- Supported continuous improvement initiatives by providing feedback on processes.
- Made sure that products were produced on time and are of good quality.
- Organized work to meet demanding production goals.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
- Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.
- Participated in regular team meetings to discuss progress, address challenges, and align on strategies for achieving production goals.
Cashier/Cook Operator
Kentucky Fried Chicken
01.2022 - 09.2022
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with product inquiries, enhancing shopping experience.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
- Collaborated with team members to ensure timely restocking of merchandise.
- Handled cash and credit transactions, ensuring compliance with company policies.
- Resolved customer complaints professionally, fostering positive relationships.
- Monitored inventory levels at registers, contributing to loss prevention efforts.
- Trained new staff on register procedures and customer service best practices.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Reduced processing errors by meticulously following transaction procedures.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Cashier
Burkes Outlet Bealls
09.2021 - 01.2022
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Cashier
Michaels Arts and Crafts
06.2021 - 08.2021
- Welcomed customers and helped determine their needs.
- Provided exceptional customer service through active listening and effective communication skills.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
CVS Pharmacy
09.2019 - 04.2020
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries, providing product information and recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and return transactions while ensuring compliance with company policies.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Adapted quickly to new software updates and changes in store procedures.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Arts - Psychology
Tiffin University
Tiffin, OH06-2028
GED -
Vanguard- Sentinel
Tiffin, OH05-2023
Skills
- Problem-solving abilities
- Attention to detail
- Time management
- Teamwork and collaboration
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Detail-oriented
- Safety protocols
- Task prioritization
- Self motivation
Timeline
Optical Lab Associate- Tracer
Interstate Optical
06.2025 - Current
Packer/Production Line Assembly Worker
Timken
06.2023 - 08.2024
Assistant Manager
Marathon Gas Station
12.2022 - 06.2023
Manufacturing Associate
American Plastics Company
09.2022 - 11.2022
Cashier/Cook Operator
Kentucky Fried Chicken
01.2022 - 09.2022
Cashier
Burkes Outlet Bealls
09.2021 - 01.2022
Cashier
Michaels Arts and Crafts
06.2021 - 08.2021
Cashier
CVS Pharmacy
09.2019 - 04.2020
Bachelor of Arts - Psychology
Tiffin University
GED -
Vanguard- Sentinel