Madelyn Taveras
Kissimmee,FL
Summary
With over 23 years of experience, a dynamic and professional analyst excelling at addressing and prioritizing business needs. Expertise lies in implementing and conducting functional requirements for businesses, ensuring smooth operations and optimal performance. Strong coaching and team-building skills foster a collaborative and motivated work environment.
Overview
23
23
years of professional experience
Work History
WP Transitions Support Specialist II
Truist Bank
04.2021 - Current
- Onboarding and train new teammates, currently assist with the following:
- Coordinate and schedule sessions for multiple applications
- Able to Pivot training as needed
- Conducting evaluations to ensure knowledge retention and understanding of Risk and Regulatory compliance
- Communicating and developing training sessions with Leadership based on department needs
- Maintaining working relationships and collaborating with other Group Coordinators in ongoing projects
- Serve as a Group Coordinator, assisting with client escalations, generating reports from our database system to keep migration successful
- Provided client outreach and support for various migration and changes impacting client use of Treasury Products
Operations Analyst IV
Truist Bank
02.2016 - 04.2021
- Process and monitor both Garnishment and Levy cases regardless of state of origin, proficient in the state of Virginia
- Established working relationships with opposing counsels, reducing escalated Show Cause cases by 5%
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Created and managed operational databases to store and track data and maintain accurate information.
WP Transitions Support Specialist II
Truist Bank
02.2002 - 04.2018
- Assisted in the design and implementation of a web-based system to capturing and updating Branch Teammates' Wire Pin access, improving accuracy, and reducing teammate interaction by 20%
- Lead in the TISS Department Sense of Belonging team, a team-building committee
- Administered, updated, and created testing files for the Money Transfer System
- Completed multiple wire functions applications, exploring resolutions and fielding client inquiries
Education
Associate of Arts -
Valencia Community College
Orlando, FL05.2010
Skills
- Sharepoint
- Customer Service experience
- Levenger
- Money Transfer System
- Crucial Conversation
- MS office
- Problem-solving
- Team building
Languages
Spanish
Native or Bilingual
Timeline
WP Transitions Support Specialist II
Truist Bank
04.2021 - Current
Operations Analyst IV
Truist Bank
02.2016 - 04.2021
WP Transitions Support Specialist II
Truist Bank
02.2002 - 04.2018
Associate of Arts -
Valencia Community College
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